Manager, Quality and Safety Communications

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

With a career on the Ford Communications team, you can bring the message of our exciting innovations to the world! You’ll help build and protect our global reputation, build stakeholder trust, and further our mission of becoming the world’s most trusted mobility company. You’ll be part of a dedicated organization delivering best-in-class, high-impact communications programs that support our innovations, industry leadership and commitment to social responsibility.

In this position... 

As Ford’s Quality and Safety Communications manager, you are responsible for leading our Quality and Safety Communications storytelling strategy and activities for both Ford and Lincoln products. This includes delivering content and storytelling that continues to build Ford’s reputation for product excellence, world-class quality and capability across our portfolio.

You will collaborate with Ford Quality, Safety and Vehicle Engineering internal teams to help drive understanding of each team members’ role building back the company’s reputation for Quality and Safety.

What you'll do...

• Lead and own Ford’s Quality and Safety Communications strategy and activities.


• Build belief that Ford quality is improving by bringing to life the key drivers of our quality reputation – safety innovation, durability and legacy.


• Be the primary contact for media inquiries related to quality issues and recalls across all Ford and Lincoln business units. This includes preparing and distributing press releases, statements, customer Q&As for Ford.com and the CRC globally as needed for recalls.


• Support class action and litigation inquiries in partnership with Corporate Communications.


• Help answer questions from customers regarding quality and field service action programs in North America. This includes issues that are not currently considered recalls yet.


• Monitor media coverage of recalls and provide timely responses to any inaccuracies or misinformation.


• Provide internal awareness to senior leadership and global communications counterparts about upcoming voluntary recalls, investigations, and major customer concerns.


• Analyze metrics to evaluate the effectiveness of communication strategies and make recommendations for improvement.


• Stay informed about industry trends and best practices in media communications related to quality control and recalls.


• Collaborate with Marketing, CORE, ASO, OGC and FCSD to bring the best customer care options to every recall.


• Conduct media training for internal stakeholders to effectively communicate quality challenges.


• Storymine and pitch stories to media about product safety innovations, durability, reliability and material quality.


• Execute joint Marketing/Communications plan to improve brand trust.


• Support communications initiatives that drive understanding of 2025 objectives.


• Build and maintain relationships with key media outlets, industry influencers, and internal stakeholders to enhance Ford's reputation for quality.

You'll have... 

• A Bachelor’s degree in communications, organizational effectiveness, journalism, or equivalent education, training, or experience is required.

• A minimum of 5-8 years of related experience.

• Excellent oral, written, and digital communication skills.

Even better, you may have...

• Proven success in building and implementing communication strategies.

• Strategic thinker, creative, willing to take risks, collaborative, high standards of excellence, highly focused and organized.

• Knowledge of the automotive business with an ability to develop strategies and stories around product, vehicle engineering, design, marketing – as well as quality, fuel efficiency, safety and smart technology.

• Ability to lead and work collaboratively with a cross-functional team in fast moving situations and environments.

• Active participation in and knowledge of social media and social networking sites and tools.

• A can-do attitude and a sense of urgency in this rapidly changing environment.

• Strong influencing and negotiation skills, with internal and external contacts.

• Superior problem-solving, decision-making and project management skills.

• Attention to detail and consistency.

• Demonstrated success in operating in a large, complex, global organization.

• Experience developing communications strategy to build reputation and support functional/operational business objectives and priorities.

• Demonstrated record of building strong relationships, trust and confidence with media and prominent influencers and stakeholders.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time. 

This position is a leadership level 6.

For more information on salary and benefits, click here: New Hire Benefits

Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.  #LI-Hybrid  #LI-JB5