Manager, Quality Systems

Position Summary

The Quality Manager is responsible for leading quality improvement for an AST processing or lab facility. This position leads implementing and maintaining state-of-the-art quality practices and assumes overall responsibility in ensuring that the site maintains operational and quality systems in a state of compliance to domestic and international standards. The role is responsible for the organization, documentation and maintenance of the quality system to be compliant with the following standards: ISO 13485, FDA 21 CFR Part 820, EU GMPs, ISO 11137, ISO 11135 and other applicable regulatory standards. This role leads the local site efforts focused on quality system improvement, supplier quality, process quality, new service/modality/technology development quality and quality system compliance. The Quality Manager serves as the Management Representative for the site(s) and is responsible for ensuring the quality system meets all applicable regulatory standards. The Quality Manager has the responsibility, duty and decision-making authority to put any product on hold that is identified as potentially non-conforming and escalating as needed for additional reviews by Technical teams.

What You'll Do as a Quality Systems Manager

• Lead the organization’s Quality staff to ensure compliance to the overall Quality Management System and drive continuous improvement. 


• Lead the organization’s Quality staff to ensure alignment to operations, support Lean efforts and drive quality improvement for services/processes.


• Work closely with site senior management to provide strategic direction and development of the organization’s quality strategies and tactics.


• Provide quality viewpoints and opinions on future service/technology offerings.


• Provide coaching, mentoring and leadership to the Quality staff. 


• Serve as the site’s Management Representative and lead the organization’s Management Review process. 


• Ensure compliance with appropriate domestic regulatory and international standards and requirements. 


• Lead the organization's continuous improvement process; including data analysis, improvement projects and process capability to improve key metrics as measured by the 
  product/service quality dashboard. 


• Lead and implement effective production and process controls.


• Manage the CAPA, complaint and non-conformance handling processes to insure customer responsiveness and process improvements.


• Responsible for successfully leading and managing Regulatory Agency and Notified Body inspections and driving the creation and implementation of sustainable and effective remediation plans. Responsible for overseeing completion of Customer audits. Apply regulatory knowledge and judgment to the evaluation of quality concerns and 
  regulatory compliance issues.


• Travel to other AST facilities, domestically and/or globally, to support remediation activities, audits/inspections and/or continuous improvement initiatives. 


• Overall responsibilities include commitment to ensure external and internal requirements are met according to documented policies, procedures, standards and regulations. 


• The position requires a level of authority to conduct and direct required activities such as quality planning, personnel management and regulatory compliance. 


• Perform other duties as assigned.

The Experience, Skills, and Abilities Needed

• A bachelor's degree in engineering or related technical field.


• 10 years of combined Manufacturing/Quality Engineering and/or Quality Systems experience.


• 10 years of experience with medical device or other regulated industries preferred.


• 10 years of experience working in an ISO certified environment required.


• Minimum of 2 years in a Quality leadership role.


• Sterilization experience preferred.


• Working knowledge of FDA QSR/ EUGMP regulations strongly preferred.

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What STERIS Offers

This is an opportunity to join a company that will invest in you for the long-term. STERIS wouldn’t be where it is today without our incredible people, who take true pride in their work. That’s why we share in our success together by rewarding employees for their hard work. We do this by providing competitive base salary plus bonus (as applicable), comprehensive benefits package that includes medical, dental, vision, paid PTO and holidays, 401K with company match.