Manager, Refugee Programs

POSITION SUMMARY

Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by the Catholic Social Teachings through the development, implementation, and management of a comprehensive portfolio of refugee case management programs. This includes adherence to all guidelines from CCNEK agency standards and funder requirements to ensure program compliance. Provide leadership and direction to staff, volunteers, and interns. EEO. CCNEK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ESSENTIAL FUNCTIONS

Program Development & Management

• Oversee and manage refugee program service areas including health, employment, long and short-term case management, and support services.
• Ensure services are aligned with self-sufficiency goals for clients and meet all grant, state, federal, and agency guidelines.
• Monitor caseloads and compliance to ensure service delivery standards and client outcomes are met across all program areas.
• Lead new program planning and implementation based on community needs and funding opportunities.

Staff Supervision & Development

• Supervise and support coordinators and program leads overseeing Case Managers and Volunteers.
• Conduct regular one-on-ones, performance evaluations, and coaching to ensure high-performing teams.
• Ensure all staff are trained and certified appropriately and maintain NASW-aligned professional conduct.

Compliance & Reporting

• Ensure all programs adhere to guidelines from CCNEK agency standards and funder requirements to ensure program compliance.
• Oversee accurate and timely submission of internal and external reports.
• Maintain high standards of recordkeeping, confidentiality, and client documentation.

Community & Partner Engagement

• Maintain and grow partnerships with healthcare providers, employers, landlords, and community organizations to support program goals.
• Represent programs within the community and at external meetings to advocate for client needs and build networks.

Fiscal & Administrative Oversight

• Support the Senior Director in budget planning, grant compliance, and resource stewardship.
• Ensure proper documentation and fiscal tracking of client financial assistance.

Other Duties

• Serve as a back-up or representative for the Senior Director in meetings as needed.
• Respond to emergencies and critical incidents involving clients or staff.
• Other duties as assigned.

MINIMUM POSITION REQUIREMENTS

Education & Experience

• Bachelor’s degree in Social Work, Human Services, Public Health, or a related field required; Master’s degree preferred.
• Minimum 3 years of experience providing direct services to refugees and immigrants.
• At least 2 years of supervisory experience managing direct service staff; experience supervising volunteers preferred.
• Experience with employment services, public benefits, and/or refugee health programming is highly desirable.

Skills & Competencies

• Demonstrate a passion for the mission of Catholic Charities.
• Knowledge of public policy and systems affecting refugee populations.
• Strong oral, written, and interpersonal communication skills in English; additional languages (Spanish, Swahili, Ukrainian) preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with attention to detail and confidentiality.
• Ability to work in a diverse, multicultural, and multi-lingual environment.

Other Requirements

• Must complete VIRTUS training, background check, drug testing and any ongoing training as required.
• Must possess a valid driver’s license, reliable transportation, current auto insurance, and a verified safe driving record.
• Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self- control and joy
• Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic, however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting, computer use, standing, bending, and movement.
• Must be able to lift up to 10 pounds.
• Must be able to work in various environments including client homes and external facilities, sometimes in difficult conditions.
• May be exposed to infectious diseases.
• Must be physically able and appropriately licensed to drive.