Manager, Rooms Operations

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments.  

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.  

THE ROLE  

We are seeking a ​​Rooms Operations Manager​ to join our team! 

In this role, you are responsible for all duties of the front desk operation and housekeeping including management of the front desk and housekeeping department, training and employee development, delivery of quality customer service, strong attention to detail and resolution of guest issues, while maximizing room revenue and occupancy.

You will play a key role in fostering a high‑energy environment driven by passion for excellence. Supply all food items needed in order to maintain an effective and efficient operation. Responsible to lead and manage all department operations as well as maintaining regular presence throughout the departments.

Each interaction presents an opportunity to deliver a memorable experience by anticipating guest needs, exceeding expectations, and establishing genuine connections. 

 WHAT YOU WILL ROCK  

To thrive here, you bring at least five years of prior experience, ideally within a four‑star, lifestyle hotel environment, along with the ability to communicate clearly, stay patient under pressure, and approach every situation with tact and professionalism.  

You’re comfortable being a team player and assisting guests and coworkers equally. You monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.

You work closely with our Guest Experience Manager to ensure we recognize all guests accordingly.

If you speak additional languages beyond English, even better! You understand the rhythm of lifestyle hotels and you’re ready to work evenings, weekends, and holidays when the property is at its most vibrant. 

This role is active and hands‑on. You’ll spend a good portion of your shift working with guests and with your team, assisting your coworkers as needed to complete the required activities and deliver amplified service. Always smiling and offering a warm greeting to all. 

WHAT YOU BRING, THE HARD ROCK STANDARD  

• You have ample experience working with local 6. Please note that candidates without local experience of at least five years will not be considered.

• You have ample experience with schedules and payroll

• You anticipate guest needs and act with intention  

• You deliver service that is both polished and personal  

• You take ownership of every detail of the guest journey  

• You contribute to a collaborative, energized, and high-performing culture  

• You are detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment.  

• You are a natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.   

• Your ability to anticipate needs, solve problems, and maintain high standards sets you apart.  

COMPENSATION & BENEFITS  

• This is a salaried position

• We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks.  

• Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.  

• Applicants must be authorized to work in the United States.  

TAKE THE STAGE  

If you are ready to bring your talent, energy, and individuality to a brand that values both luxury and personality, we invite you to apply and join the Hard Rock Hotel New York Team.