Manager Sales

Position Summary: Collaborates with the Director Sales on the strategic development, direction and implementation of the plan to sell available banquet, restaurant and bar & lounge space, along with hotel rooms, to external customers; as well as oversees the daily responsibilities of the Coordinator Sales

Job Title: Manager Sales
Department: Sales
Reports To: Director Sales
FLSA Designation: Exempt
License Type: Gaming

Salary Range: $75,000-$95,000

Essential Job Functions:
● Solicits new accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
● Treats guests with a sense of caring and individuality while effectively identifying their specific needs
● Informs supervisor of guest needs which may require special accommodations
● Showing special recognition of frequent guests
● Maximize revenue by selling all facets of the hotel to previous, current and potential clients; including room rental, A/V and other revenue generating opportunities
● Experience selling to a variety of market segments; including, but not limited to weddings, corporate, social events and trade shows
● Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return, building a track record of long term client relationships
● Up sell menus and communicate with the chefs and managers to review menus and special requests
● Responsible for all event related payments including credit card and cash
transactions
● Communicates efforts and bookings with the management teams as to not double book
● Work closely with Banquet Manager and F&B department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action
● Present a neat, clean, well-groomed appearance at all times
● Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests
● Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie
● Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance
● Reporting for work on time and adhering to the established work schedule
● Knowing, understanding and complying with established company and departmental policies and procedures
● Ensuring your workplace is hazard-free
● Informing your supervisor of all pertinent information and reporting any irregularities to the company
● Responsible for distributing promotional gifts or other giveaway items
● Assists guests with explaining and redeeming promotional offers when appropriate

● Research and understand demand generators, new sources of business, internet as a prospecting tool, community involvement and networking to establish and grow business
● Strong knowledge of the local market and similar facilities in the region
● Builds relationships with regional and local meeting and event planners to garner consideration for events
● Maintains the master calendar for event functions in all spaces of the casino
● Leads in planning and communicating sales event information to external
departments ensuring that each affected department is aware of and planning for events appropriately
● Communicates group information to external departments, ensuring that each affected department is aware of and planning for events appropriately
● Attends events and maintains customer relations during the event to ensure
satisfaction and flawless execution
● Takes all steps necessary to ensure the financial and reputational success of all sales events
● Represent the company in a professional capacity at external functions, special events, concerts, promotions, etc.
● Ensures flawless internal control and regulatory compliance leading to perfect internal and external department audits
● Performing other duties as requested or assigned

Qualifications:
● College degree or other work or educational equivalent required
● Working knowledge of CRM and function room diary diagramming such as: Delphi, Sales Force or similar event space booking management system
● Working knowledge of Point of Sales systems, specifically Micros
● 3-5 years of relevant experience working in Manager Sales and above roles within the casino industry
● Knowledge of food and beverage, meeting room setup/seating styles, basic
audio-visual equipment offerings and contract elements
● Knowledge of sales techniques, including closing and negotiating skills
● Knowledge of market trends, competition and key hotel customers within the
Region
● Proficient in the full suite of Microsoft Office products and Google
● Outstanding organization skills are a must, as is the ability to actively manage and prioritize multiple projects simultaneously
● Strong desire to take accountability and have their performance measured on
contribution to business results
● Business intelligence; stays current and understands how what happens in the world affects us, our marketplace and our competition
● Create and seize opportunities to win, even when faced with ambiguity
● Ability to remain professional in stressful situations and the ability to thrive in high pressure, fast-paced environment
● Analytical prowess which includes critical thinking skills that get to the root of the problem
● Problem resolution, be decisive and timely, act on information and adapt with
changes
● Team focused, catalyst for success of the whole team
● People developer, inspire and drive employees to go beyond the expected, develop people to be their personal and professional best
● Performance manager, arm employees with specific and useful performance feedback
● Self-assurance, resilient and tenacious

● Self-awareness, genuine understanding of personal strengths and weaknesses
● Environmental radar, understand how to get things done and when to involve others in decisions
● Range of influence, inspire confidence, be authentic, build and leverage a powerful internal and external network
● Ability to maintain confidentiality
● Ability to pay precise attention to detail, order and cleanliness, and safe work habits
● Ability to work independently with little or no supervision and simultaneously manage multiple tasks
● Ability to successfully fulfill the pre-employment process
● Ability to work flexible shifts and days of the week including holidays
● Ability to obtain and maintain all necessary licensing

Working Conditions:
● Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms
● Must be able to sit for long periods of time and view information displayed on a computer screen
● Must occasionally lift up to 25 pounds
● Possible exposure to high noise levels for extended periods of time