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Manager, Sales Operations

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Job Description - Manager, Sales Operations

Job Description Summary

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Role supports hospital-partnership origination and deal advancement across targeted markets. Responsibilities include warm-introduction pipeline management, prospect analysis, commercial intelligence development, meeting coordination, internal communication preparation, and overall process support to maintain high-quality deal execution. Position provides operational and analytical leverage to senior deal leads and ensures optimal utilization of external riverguides, consultants, and internal referral networks.

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How will you make an impact & Requirements

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Essential Responsibilities:

Warm-Introduction Ecosystem Management:

- Manage relationships with riverguides, advisors, and consultants to maximize warm handoffs, introduction flow, and prospect engagement quality.

- Structure and maintain a systematic process to track introduction activity, conversion rates, and opportunity progression.

- Coordinate and cultivate the internal referral network to ensure optimal capture of new opportunities.

Market and Prospect Analysis:

- Conduct competitive assessments and landscape reviews for targeted geographies.

- Build decision-maker maps, organizational hierarchies, and influence pathways for each prospect.

- Produce prospect summaries including strategic rationale, competitive posture, and risk considerations.

- Support development of market entry strategies and localized commercial approaches.

Commercial Preparation and Deal Support:

- Prepare executive-level communication materials for internal and external stakeholders.

- Maintain and update all deal-related information in Salesforce.

- Develop and refine PowerPoint presentations for senior leadership, partner meetings, and board-level reviews.

- Maintain action trackers, timelines, and structured processes to ensure the deal team remains organized and prepared.

Project Coordination:

- Coordinate partner-facing logistics including scheduling, document exchanges, and follow-up workflows.

- Work across analytics, operations, clinical, and integration teams to support diligence and planning.

- Assist senior leadership in preparation for negotiations and strategic discussions.

Operational Discipline:

- Maintain structured processes for intake, qualification, and tracking of inbound opportunities.

- Monitor activity metrics and provide updates to senior leadership.

- Ensure alignment between referral activity, market strategy, and partnership objectives.

Required Skills and Experience

- 3-5 years experience in healthcare business development, consulting, enterprise sales, or health-system strategy (preferred).

- Ability to conduct structured market analysis and synthesize findings into concise outputs.

- Proficiency in PowerPoint, Excel, and Salesforce.

- Strong written communication skills, including executive briefings.

- Ability to manage multiple workflows with operational accuracy.

- Demonstrated ability to support complex partnership cycles.

Qualifications

- Bachelor’s degree required.

- Experience within hospital, payer, or provider-focused commercial environments preferred.

- Familiarity with health-system structures, decision dynamics, and partnership models beneficial.

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