Manager Sales Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Own weekly forecast calls, pipeline reviews, and KPI reviews. Set the agenda, hold attendees accountable, and follow up on commitments.  

• Deliver a defensible forecast each week and month for B2B, Wholesale, and ITC. Own the data quality that makes it credible.  

• Coach the Supervisor, Process & Enablement Lead, and Sales Support Specialist. Set quarterly objectives. Manage performance.  

• Be the single point of contact for Finance on commissions and quota plans; for Delivery on deal handoff quality; for IT on CRM and tooling.  

• Approve changes to sales stages, exit criteria, required CRM fields, and pricing-desk workflows.  

• Lead capacity, quota, and territory planning across all three sales motions.  

EDUCATION, TRAINING, AND EXPERIENCE: 

• 7+ years in Sales Operations, RevOps, or equivalent.  

• 3+ years managing people, ideally a mixed team of analysts and operational support.  

REQUIRED SKILLS: 

• Demonstrated success building a sales operating cadence from the ground up.  

• Strong Salesforce (or comparable CRM) administration and reporting fluency.  

• Telecom, managed IT services, or B2B technology background strongly preferred.  

TOOLS, EQUIPMENT, AND SOFTWARE: 

• Must be able to proficiently operate Windows PC with MS Office and MS Outlook 

• Familiarity with Salesforce and sales analytics tools 

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: 

• Fast-paced, performance-driven sales environment  

• May include a mix of in-office, remote, or hybrid work  

• Occasional travel for client meetings or team development 

• Frequent utilization of manual dexterity and visualizing of a computer screen 

• No unusual physical requirements