Manager, SDoH

Summary/Position Objectives:

This position is responsible for executing Social Determinants of Health (SDoH) vision for Maryland Physicians Care (MPC). The manager will lead the implementation of local initiatives aimed at addressing social conditions that impact health outcomes, develop a process to collect, analyze, and report data metrics, and ensure these cost-effective services are provided to members who need them the most.

About Maryland Care Management, Inc. (MCMI)

Maryland Care Management, Inc. (MCMI) manages Maryland Physician Care's (MPC) statewide provider network of hospitals and physicians. Maryland Physicians Care has been providing services to the HealthChoice Medicaid populations since 1996, and we are proud of our footprint in the community. With over 230,000 members, MPC consistently has been one of MD's largest Medicaid-managed care organizations.

Why join us?

MCMI recognizes the importance of flexibility and offers multiple work arrangements. Along with competitive pay, we offer excellent benefits (medical, dental, and vision plans, 100% employer Term Life Insurance, Short and Long-Term Disability, 401k Employer Match up to 4%) as well as 20 days of PTO, and tuition assistance/professional development plans. 

Your future colleagues at MCMI are welcoming, friendly, and eager to help each other succeed. We are committed to Diversity, Equity, and Inclusion, providing organizational-wide social opportunities, and constantly improving our ongoing efforts to positively impact our members' lives.

What You'll Do:

• Involved in initiative planning, ongoing client relationship management and satisfaction for assigned initiatives that impact the delivery of products and services to the internal and external environment.
• Collaborates with external vendors, external consultants, consulting team members and/or staff as required in support of initiatives.
• Develop relationships with community organizations and government agencies to promote healthy lifestyles among patients.
• Accountable for transferring knowledge, best practices (external and internal), methodology and tools to client organizations.
• Participating as a team member; may be responsible for concurrent initiatives or function as a team lead for less complex projects based on resource requirements.
• Manages and evaluates team member performance; provides coaching, consultation, employee development, and recognition, ensures ongoing, appropriate staff training; holds regular team meetings to drive good communication and collaboration.
• Assists in formulating and updating departmental plans and priorities to address any business or operational challenges, supports and collaborates with the Sr. Director of Population Health to provide insight into specialty roles and implement changes as needed.
• Proactively identifies opportunities for improvement with assigned initiatives.
• Hires, trains, and manages field staff in assigned markets.
• Establish and build key relationships with community-based organizations to execute SDoH strategy.
• Identify opportunities to develop and pilot new SDoH initiatives.
• Gather input and maintain initiative-taking communication across business units to coordinate SDoH function across the market.

Knowledge and Skills:

• Understanding of social determinants of health, health disparities, inequities, and social risk factors.
• Build strong relationships with key internal and external stakeholders through active participation in community-based initiatives.
• Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).

Education and Work Experience:

• Bachelor’s degree in public health, social work, behavioral sciences, or an equivalent education and demonstrated experience in social determinants of health. 
• Master’s degree preferred.
• Three-plus (3+) years’ experience with population health, care coordination, and/or community-based programs
• 1-2 years’ management experience.
• Experience within a Medicaid/Medicare managed care environment.
• Valid MD Driver’s License.

EEOC Statement: 

Following applicable federal, state, and local laws, MCMI prohibits discrimination in employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law. This commitment extends to all aspects of employment, including hiring, promotion, compensation, benefits, training, social and recreational programs, and all other conditions and privileges of employment. 

As a healthcare organization, we recognize the vital importance of inclusivity in delivering quality care to our patients. We strive to foster an environment where individuals of all backgrounds feel respected, valued, and supported. We aim to better comprehend the unique needs of our patients and provide healthcare services that are culturally competent and sensitive. 

We encourage candidates from all backgrounds to apply and join us in our mission to provide compassionate and inclusive healthcare. We believe that a diverse workforce enriches our organization and allows us to better understand, connect with, and serve our diverse patient population.