Manager, ServiceNOW SAM (Software Asset Management) Platform

Application Deadline:

06/29/2024

Address:VIRTUAL13 - HomeRes - IL

Job Family Group:Technology

Must have:

ServiceNow Software Asset Management (SAM) platform implementation experienceAbout the role:

BMO is building a modern Software Asset Management practice aimed at making more efficient decisions regarding acquisition, management, release, deployment, maintenance and eventual retirement of software assets. Using a capable platform (ServiceNow SAM) we are looking to augment our team with driven professionals passionate about ITAM and SAM, who want to build a career in this space.

We're looking for a candidate who has significant hands-on usage of ServiceNow SAM (managing software end-to-end) to help work with remediating errors and maturing the current SAM operations team knowledge and experience using ServiceNow SAM. The candidate should also have experience with at least one implementation of SAM platform.

The primary objective of the position is to Lead ServiceNow Platform Support (Intake, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle (SDLC). The role sits within the ServiceNow Platform Team and is tasked with delivering SAM solutions that integrate various enterprise systems in a hybrid cloud environment. The primary objective of the position is to Lead ServiceNow Platform Support, following the standards for BMOs ServiceNow environments

What will you do:

Lead the implementation of SAM module ServiceNowAnalysis, Technical Design, Development, Implementation, Integration, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle (SDLC) of software applicationsLead the ServiceNow platform Intake process and manage platform Demand.Represent ServiceNow Platform enterprise wide in the areas of ServiceNow Portal and Service Catalog.Work with product and ITSM process owners to ensure non-development requirements for releases are in placeStrong understanding of ITIL process design and ability to apply ServiceNow platform lens to identify areas of improvements in ITSM processes such as Incident, Problem, Change Request, CyberWork closely with ServiceNow Platform operations teams including development and testing teams (set up in On and Offshore model) to ensure acceptance of release items and their on-time deliveryHands on scripting capabilityUnderstand work in the pipeline to identify potential dependencies and conflicts for release cyclesProvide near perfect effort estimates to deliver a requirement by working with Development and QA teams.Communicate to platform stakeholders of upcoming release windows and post deployment activitiesPlan and manage end to end ServiceNow Upgrade/Implementation Initiatives.Work closely with BMO ServiceNow Strategy Lead and Platform Manager on the Product RoadmapRespond to and manage service issues and problems as part of the Platform teamResponsible for awareness & compliance to policy and guidelines of the BMO ServiceNow PlatformExperience with reviewing ServiceNow logs and remediating SAM Pro errors a plusManage Service Now Vulnerability Module Snow Coding, AutomationDesigning Dashboarding, WorkflowsHandle Tenable Snow Integration issues, CMDB/IPAM integration issues, Troubleshooting and vendor coordination, Root cause analysis.Work with Vulnerability Management closely and redesign the assignment logics & modifications.Experience in scripting and automation within ServiceNow.Design Dashboarding, Workflows Snow Patching & Upgrade Cleanup task Knowledge on SecOps & GRC module also Involvement in Other Automation task (Python, PowerShell & Ansible).Familiarity with ITIL frameworks."Must have:

Bachelor's degree in computer science, information systems, or related field.7-10 years of experience with ServiceNow and 3+ years experience with SAMBackground in ServiceNow Administration/Development is helpfulExperience with managing and delivering enterprise level Service Now SAM implementations across multiple teams.Should have managed at least one implementation cycle.Strong Knowledge of ServiceNow Platform as a Product, its capabilities and release cycles.ServiceNow SAM CertifiedAbility to advise on Configuration, ability to script and automateExcellent Written and oral communication skillsAnalysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle (SDLC) of software applicationsCertified ITIL, ITSM, ITIMCertified CSAM, CITAM (ideally)

Compensation and Benefits:

$110,000.00 - $204,100.00

Pay Type:Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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