Manager- Store Operations

JOB DESCRIPTION

GENERAL FUNCTION

The Operations Manager, Communications is a member of the Retail Operations team responsible for driving operational excellence, execution consistency, and field readiness across stores through effective communication. This role serves as a key liaison between corporate partners and stores, ensuring operational strategies, business initiatives, and process changes are effectively communicated to deliver results.  
This role partners with cross-functional leaders to translate business priorities into actionable processes, tools, and execution plans that support daily store operations. Through strong stakeholder relationships and a deep understanding of retail operations, the role identifies opportunities to improve efficiency, simplify processes, and enhance the store experience for associates and customers.  
The Operations Manager monitors feedback, evaluates business impact, and drives continuous improvement to strengthen operational performance and field engagement.  

MAJOR DUTIES AND RESPONSIBILITIES

• Supports operational execution and deployment of retail initiatives, programs, and processes across the store fleet through effective management of communication platforms and information.  


• Implements operational communication strategies that enhance understanding, execution, and improve store productivity.


• Partners with cross-functional teams including Retail Leadership, Asset Protection, Finance, HR, Learning, Customer Experience, Planning, Marketing and Merchandising.


• Establishes deployment plans, timelines, and readiness activities to ensure successful rollout of new programs, tools, and operational changes. 


• Monitors field execution and compliance metrics to assess effectiveness of operational initiatives, communication and eliminate inefficiencies.


• Collects and analyzes feedback from stores and field leaders to improve operational processes, tools, and communications including job aids, process guides, and resources.


• Maintains governance of operational communication channels and calendars, prioritizing content based on business impact. 


• Supports planning and execution of retail meetings, leadership conferences, and operational events. 


• Drives continuous improvement initiatives that enhance store productivity, associate experience, and customer experience. 


• Supports testing, pilots, and implementation of new operational programs and technology solutions.  

BASIC QUALIFICATIONS

• 5+ years of Retail Operations, Field Leadership, Store Communications, Project Management, or related experience  


• Strong analytical ability to identify operational trends and opportunities  


• Excellent written and verbal communication skills  


• Advanced proficiency in Microsoft PowerPoint, Excel, Word, and collaboration tools  


• Ability to manage multiple priorities in a fast-paced retail environment  


• Experience influencing stakeholders across multiple organizational levels


• Proven ability to balance strategic planning with tactical execution  

PREFERRED QUALIFICATIONS

• Bachelor's degree or equivalent experience


• Experience supporting field execution or store operations  


• Experience managing operational communications and change-management initiatives