Manager, Structural Design

Shepard Exposition Services is seeking a Manager, Structural Design to lead and oversee the Structural Design team, ensuring adherence to departmental standards, processes, and standard operating procedures (SOPs). This role encompasses recruitment, onboarding, and the ongoing development of team members.

In addition, this role will provide both creative direction and technical expertise in the design and detailing of structures for trade show floors, lobbies, show management areas, and exhibit spaces for local and national events.

Key Contributions of the Role

• Oversee the day-to-day operations of the Structural Design team, ensuring timely completion of new orders, rush requests, and standard turnaround times.

• Review and approve the team’s time cards, time off requests, expense reports, and other business-related submissions requiring managerial review.

• Provide support and guidance to team members, ensuring alignment and productivity across regions.

• Assign and track structural design work orders and maintain accurate records.

• Collaborate with Operations to resolve design-related issues and ensure integrity.

• Lead departmental recruitment efforts, including reviewing resumes, conducting interviews, and onboarding and training.

• Maintain and update departmental SOPs and design libraries.

• Coordinate with IT and the design team to ensure CAD software and equipment are up to date and fully functional.

• Minimum of 5 years of experience in convention services, exhibitions, or a closely related industry.

• Strong verbal and written communication skills, with a client-focused approach.

• Excellent organizational, analytical, and problem-solving abilities.

• Proficiency in the following software platforms:
• Autodesk AutoCAD (required)
• Adobe Creative Cloud (general familiarity)
• 3DS Max (preferred, but not required)
• Microsoft Office Suite (Word, Excel, Outlook, Teams) and WebEx
• Experience with various exhibit systems and components, including beMatrix, Maxima, Rexframe, and custom elements.
• Ability to quickly learn and utilize IRIS Design Software.
• Strong interpersonal skills and ability to collaborate across cross-functional teams.
• Flexibility to work evenings and weekends as needed based on project timelines.
• Bachelor’s degree in a related field; relevant experience may be substituted for formal education.

Aligning With Our Values for Success

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.

• Ability to perform as a responsible ESOP owner, making daily decisions to benefit the client and the company.

• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.

Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.