Manager Surveillance Room- Surveillance- Full Time

About the Role

The Manager Surveillance Room is responsible for the training of all Surveillance personnel.  In addition, will conduct gaming analysis and special investigations, clandestine or otherwise, at the discretion of the Director of Surveillance.  In the Director of Surveillance’s absence, the Surveillance Room Manager will report to the General Manager regarding administrative matters and daily operations or to the Independent Audit Committee regarding matters of policy, purpose, responsibility, authority, hiring, termination and salary.

Position Responsibilities

• Develop and coordinate a training program for all facets of Surveillance, including report writing and Table Games knowledge.
• Conduct analysis of gaming areas and report findings to Director of Surveillance when required.
• Conduct special investigations at the discretion of the Director of Surveillance.
• Observe and report on all areas under surveillance.
• Assure compliance with internal control standards.
• Assure compliance with Gaming Commission regulations.
• Identify cheating activities, undesirables, pilferage and embezzlement.
• Report and properly document all infractions and or criminal activity immediately to Shift Lead.
• Observe, report, and record Casino activity through the utilization of CCTV equipment.
• Perform special functions as assigned by the Surveillance Director
• Observes and reports any and all gaming violations and/or thefts of property.
• Operates monitor room equipment, including basic computer functions; monitors slot equipment to provide security for company assets and funds.
• Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
• Participates in court actions relating to gaming violations.
• Learns all games in use and all procedures and cheating indicators of such games.
• Maintains logs per Department and company procedures.
• Responds to surveillance supervision and gaming control requests, as well as all other Departments when necessary.
• Cooperate with but perform independently of all other Departments.​
• Oversee Scheduling & Payroll

Essential Functions

• Responsible for properly executing surveillance duties on assigned shift to adequately protect the life and property of customers, team members and the assets of Ocean Casino Resort as well as company property.
• Provide video Surveillance of all activities on the gaming floor and will monitor the operations for illegal activity. 
• The ability to sit through entire shift; watch a video monitor and work in a confined setting
• Exposure to casino related environmental factors, including but not limited to, secondhand smoke, excessive noise and stress related to servicing customers in a fast-paced environment

• Must be able to obtain and maintain a valid NJ key license.
• Must have the ability to maintain strict confidentiality of classified/sensitive information.
• Minimum of 5 years of casino Surveillance experience.
• Expert knowledge of all casino games.
• Expert knowledge of table/slot scams.
• Must have superior investigative and report writing skills.
• Must have superior skills with various PC based software programs.

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking
• Our cash compensation amount for this role is $70,800 to $92,000 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.