Manager, Talent & Organizational Development - Professional Development - Days

The Talent & Organizational Development Manager is responsible for leading and supervising a team of professionals who are accountable for the design, development and delivery of learning and development solutions for management/leadership, employees, and teams across Memorial Health System.

The Talent & Organizational Development Manager will participate in and oversee the work of a team that partners with key experts throughout the organization to assess, design, develop and deliver integrated competency-based orientation, leadership development and succession/talent development programs. This includes determining skill development needs, scoping training, coordinating timelines and milestones with internal customers, tracking, managing, implementing deliverables, as well as evaluating project outcomes and effectiveness of learning solutions. In addition, the incumbent works with leaders to assess and identify individual and team development needs and recommend effective solutions.

• Develops, directs, and implements organizational development programs and processes that support Memorial�s mission, vision, and values. Learning solutions may include in-person, hybrid/virtual classroom programs, eLearning, and other blended learning solutions such as live webinars, web-based self-directed learning, and other learning resources, tools, and solutions
  
  
  
  • Collaborates and works closely with Talent Acquisition, Employee Relations, and Workforce Development to support both employee and leader onboarding programs and processes
  
  
  • Provides and develops organizational development consulting services to assist managers in aligning departmental performance initiatives with organizational business objectives
  
  
  • Understands and supports the organizational design process and resources to provide appropriate support, at the appropriate levels throughout the organization
  
  
  • Manages the infrastructure for talent development that may include annual talent assessments, coaching programs, and 360-degree and other assessments
  
  


• Serves as a coach and advisor to all levels of leadership (supervisors, managers, directors, VPs) in addressing talent management and development needs at the individual, team, and organizational level
  
  
  
  • Leads and oversees the entire portfolio of program offerings germane to the employee life cycle, such as New Hire Onboarding, Clinical Orientation, New Leader Assimilation, Leader Development and Succession Planning
  
  
  • Monitors and measures customer/client satisfaction and level of service provided through appropriate mechanisms to evaluate and implement improvements as needed
  
  
  • Works closely with the Employee Relations and HR Business Partner teams to ensure all performance management tools and systems align within an integrated talent management framework. Helps to supports the transition of performance management resources to individual development planning, ensuring consistency in communication and practice, while meeting the Joint Commission requirements
  
  
  • Supervise the daily operations of a team of talent management and organizational development professionals: direct, train & coordinate staff, participate in the hiring and selection of candidates for employment, review employee performance, and apply Memorial�s work standards to daily operations
  
  

Education:

• Required: Bachelor's degree in business, human resources, organizational development, or related healthcare field


• Preferred: Master's degree in business, organizational development, human resources, or related healthcare field

Experience:

• Required: Five (5) years of leadership experience in Human Resource, Operations, or combination of the two (2). Experience creating and implementing leadership development programs, experience in organizational design and development, experience in advising, coaching, and consulting with leaders on talent management, and organizational development needs, experience with facilitation or regular communication and connection with all levels of leaders within an organization


• Preferred: Five (5) years' experience in designing and implementing competency-based leadership development curriculum and measuring outcomes, knowledge of HR employment law for managers and supervisors, previous experience as an operations manager, or work experience in various areas of HR, operational healthcare experience or leadership in an operational area outside of HR in a non-healthcare organization

Skills:

• Skilled in the development of work teams from various functional areas of an organization


• Strong project and change management skills with superior ability to follow through and manage complex organization level projects


• Strong relationship building skills for creating a collaborative approach for the development and delivery of leadership development programs


• Strong and effective communicator, both verbally and in writing, to both internal and external customers.


• Strong presentation and facilitation skills with developed knowledge in the principles of adult learning


• Strong orientation to customer service and demonstrated customer service skills and ability to work with a diverse group of people