Manager, Technical Account Management

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users.  We provide proactive technical best practice guidance, roadmap and release guidance, health checks and ongoing integration support to optimize and accelerate our Customers Business Outcomes. 

As a Manager, Technical Account Management, you will play a crucial role in leading the team and working cross functionally with our other Professional Services, Product, Support, and Customer Success leaders.

RESPONSIBILITIES

• Partner with the Professional Services leadership to shape the strategy for Gong’s largest segment and most complex engagements.


• Help develop and expand our TAM offerings to our customer and show ROI metrics


• Lead a team of technical account managers working with Gong’s largest users.


• Hire and retain top technical talent as the team scales.


• Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.


• Ensure that team members are happy, effective, and growing in their career and user work.


• Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.


• Analyze data from user feedback and experiences to drive efficiency and build quality.


• Be an advocate for Gong’s customers and champion for customers’ needs internally.


• Transmit and foster our values, serving as a beacon of Gong’s culture.


• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes and operating rhythm, or other organizational improvements.

QUALIFICATIONS 

• 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.


• 3+ years of people management experience, leading senior technical ICs.


• Experience working with strategic accounts.


• Excellent written and verbal communication skills.


• An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.


• Strong technical foundation in API integrations, database concepts, and software configurations


• Excellence in distilling complex technical concepts for non-technical audiences


• Experience working cross-functionally with Product, Engineering, and customer-facing teams


• Experience with CRM platforms (Salesforce/HubSpot) and enterprise software integrations

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.


• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.


• Mental Health benefits with covered therapy and coaching.


• 401(k) program to help you invest in your future.


• Education & learning stipend for personal growth and development.


• Flexible vacation time to promote a healthy work-life blend.


• Paid parental leave to support you and your family.


• Company-wide recharge days each quarter.


• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $133,500 - $157,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.