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The Manager, Technical Upskilling & Enablement is accountable for the design, delivery, and outcomes of all technical upskilling across the Technology & Experience (TechEx) practice. This role owns TechEx’s technical capability development end-to-end—defining learning expectations, delivering instruction where appropriate, and orchestrating scalable upskilling solutions through internal expertise, strategic partners, and curated learning assets.
As TechEx continues to grow, technical upskilling must scale without relying on practice-led design or instruction, which competes with client delivery. This role centralizes ownership of technical upskilling, partners closely with the TechEx COO, and ensures practitioners develop durable, market-relevant technical capability aligned to how TechEx delivers work in the market.
AI upskilling strategy is owned separately; however, this role collaborates with the AI organization on overlapping technical skills, delivery approaches, and learning experiences.
Key Responsibilities
Technology & Experience Technical Upskilling Ownership
- Own all technical upskilling across TechEx, including:
- Data & Analytics
- Platforms & Customer Strategy
- Software
- Cybersecurity & Enterprise Technology
- Define practice-wide technical learning expectations, pathways, and requirements for key technical areas, technologies, and partnerships
- Be accountable for technical upskilling outcomes, not just learning activity
- Assess current-state technical capabilities and identify skill gaps
- Evaluate existing learning solutions and evolve them as needed to improve scalability, consistency, and effectiveness
Instructional Design & Delivery
- Design and deliver both synchronous and asynchronous technical instruction
- Establish standards for technical instruction quality and learning experience design
- Determine the appropriate upskilling approach based on the skill need:
- Buy / Build / Partner for strategic platforms and partnerships (e.g., Databricks, Salesforce)
- Buy / Build / Curate for broader or emerging technical skills
- Personally teach complex, high-impact, or niche technical topics where hands-on instruction is most effective and is within your area of expertise
- Evaluate and leverage third-party instructors, vendors, and content libraries as needed
- Own the end-to-end upskilling solution regardless of delivery method
Strategic Partnerships & Certification Alignment
- Partner with strategic partnership owners to ensure technical upskilling supports certification requirements and partnership commitments
- Enable TechEx practitioners to achieve and maintain certifications tied to market offerings
- Ensure technical capability remains aligned with evolving partner standards and technologies
Leadership Partnership & Governance
- Partner extremely closely with the TechEx Leadership Team on technical upskilling strategy, priorities, and execution
- Present learning expectations, pathways, and requirements for approval by TechEx leadership
- Collaborate with the AI organization on shared technical enablement where overlap exists
Required Qualifications
- Strong technical background in one or more TechEx domains (e.g., Data & Analytics, Software, Platforms (Salesforce, ServiceNow), Cybersecurity, Cloud, or related technical fields)
- Demonstrated experience designing and delivering complex technical instruction for technical audiences
- Experience owning or leading technical upskilling, enablement, or capability development initiatives
- Experience working with third-party training providers, strategic partners, or external instructors
- Strong stakeholder management skills, including comfort partnering closely with senior leaders
- Excellent communication skills, with the ability to influence without direct authority
Preferred Qualifications
- Experience supporting technical upskilling at scale (hundreds of practitioners or more)
- Experience designing applied learning experiences such as labs, simulations, or real-world use cases tied to delivery work
- Familiarity with strategic technology partnerships and certification-based enablement models (e.g., cloud platforms, data platforms, enterprise systems)
- Experience assessing technical skill gaps and measuring capability development outcomes
- Background in consulting, professional services, or delivery-driven environments where learning must coexist with client work
- Experience collaborating across adjacent organizations (e.g., AI, product, engineering, or platform teams)
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
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At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected].
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
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