Manager, Technology Experience Consulting

What is the opportunity?

Drive technology planning and design for evolving the digital experience of the field, clients and other users. Align the technology roadmap and implementation plans to support a best-in-class, user-centered digital experience. Responsible for experience design, field engagement and user acceptance testing of technology solutions/applications, serving as a primary point of input into technology rollouts, training, field support and change activities. Advocate on behalf of the USWM field and home office end users for technology decisions to drive profitability and efficiency, and help discover, design and deliver optimal solutions, factoring technology capabilities, business needs and strategic priorities. Builds and manages team to deliver on noted outcomes.

What will you do?

• Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals
• Ensure that all employees deliver consistent and required deliverables on each of their individual projects
• Provide focus and clarity in establishing individual goals, setting performance expectations, hold consistent 1:1s, provide consistent feedback and address performance issues when necessary
• Support the growth and development of team members, through mentorship, coaching and providing opportunities for professional development
• Exemplify the leadership values and collective ambition focus of RBC
• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
• Understand and promotes all compliance and conduct risk requirements established by RBC
• Ensure all employees stay up to date on all firm required training and attestations
• Oversee all team members are responding to field update requests, including talking points, all field call agenda topics etc.
• Oversees Technology Experience Consultants (TECs) that manage large-scale strategic technology initiatives
• Working closely with the Director of Technology Experience Consulting to ensure there is Cross-Functional collaboration across TECs
• Engage in strategic roadmap planning to create a unified end-user experience, providing necessary input and direction
• Guide the TEC team in the rollout of new technologies, offering support to key stakeholders and ensuring the successful delivery of all project objectives
• Promote executive awareness of the end-user implications when delivering technology; especially when there is a Minimum Viable Product released; by participating in key governance forums
• Develop and implement strategies aimed at achieving technology adoption targets ensuring alignment with overall business objectives
• Stay informed about all technology changes being implemented within the team, ensuring alignment and effective management throughout.
• Oversee a TEC deliverable project plan that establishes consistent processes and standards across the TEC team

What do you need to succeed?

Must-have

• Bachelor’s degree or equivalent
• Minimum 10 years of financial services or related industry experience
• Minimum 5 years experience with user research, change management and/or training for the adoption of new technology and processes
• Understanding of the client and advisor engagement experience
• Strong organizational skills with ability to prioritize multiple projects while paying attention to detail
• Strong technology background - able to quickly learn new tools and technologies
• Strong verbal and written communication skills
• Strong interpersonal and organizational skills
• Advance technology and presentation skills: MS Office, Web-based learning tools, presentation hardware

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities  
• Access to a variety of job opportunities across business

The expected salary range for this particular position is $90,000-$160,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.