Manager - Technology Solutions Partner

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are looking for a Manager – Technology Solutions Partner to join our Information Technology team supporting one of Constructions Industries newly formed divisions, Customer Solutions Core

At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team– creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.

Job Summary:

This role will lead a team typically comprised of information technology professionals by closely partnering with business leaders and enterprise IT teams to shape and deliver business‑relevant technology solutions, enabling customer‑focused capabilities that align strategy, innovation, and execution to drive measurable business outcomes.

What You Will Do:

• Strategic Business Partnership
  Actively engages with business executives and functional leaders to understand strategic priorities, operational challenges, and growth objectives, translating those needs into aligned IT solutions that adhere to enterprise guiding principles and architectural standards.
• Solution & Process Co‑Creation
  Leads the definition and co‑development of end‑to‑end business processes and enabling technology solutions to address identified business challenges, ensuring solutions are practical, extensible, and measurable against intended outcomes.
• Automation & AI‑First Mindset
  Champions an automation‑first and AI‑enabled approach to solution design, embedding digital, data, and intelligent capabilities to drive efficiency, scalability, and continuous improvement.
• Stakeholder Communication & Transparency
  Provides clear, concise, and ongoing communication to business leaders, IT leadership, Enterprise Architects, and global architecture communities on solution direction, tradeoffs, risks, and progress.
• End‑to‑End Lifecycle Accountability
  Acts as the trusted liaison between business and enterprise IT across the full solution lifecycle, including new product introduction, implementation, deployment, transition to support, and ongoing enhancement and optimization.

What You Will Have:

• Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Knowledge of Organization: Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.
• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Collaborating Globally: Knowledge of effective collaboration techniques and ability to build networks with people from different countries and cultures, think and work with them to bring positive impact and flourishing business results.

Considerations For Top Candidates:

• Experience as an IT business relationship manager, technology business partner, product/platform leader, or IT engagement leader
• Background supporting sales, marketing, customer experience, dealer, or CRM capabilities
• Strong executive communication and stakeholder management skills
• Ability to lead teams through ambiguity and transformation
• Experience working across regions and cultures
• Familiarity with enterprise architecture, portfolio governance, vendor management, and digital transformation.   

Additional Information:

• Position is based in Peoria, IL.
• Must be able to travel up to 50% Internationally
• ISE/Payroll Transfer not available

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.