Manager, Trade School

Description

SUMMARY Provides day-to-day leadership, guidance, quality control and support of Goodwill Construction Skills Training programs and facility. Manages quality services provided, program success and outcomes, Safety and Security, as well as relationships with training partners, community partners, Career Navigators, and the Employer Engagement Team by performing the following duties.    

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.

Provides day-to-day leadership, supervision and operational support required to achieve annual departmental performance objectives. 

Interfaces with internal teams of all phases of the intake process and career continuum to assist participants seeking services. 

Ensures program meets National Center for Construction Education and Research (NCCER) requirements to qualify as a Training Unit. Audits NCCER performance profiles for signatures and dates.

Networks with local companies and subject matter experts to establish a base of qualified instructors who are able to train current industry needs. Provides direction to instructors regarding daily responsibilities. 

Strategically updates and integrates Standard Operating Procedures, activities and a succession plan for the Goodwill Trade School team.

Remains current on best practices, trends and opportunities in the construction industry.

Makes connections between internal research, workforce data and impact, best practices and organizational needs to develop effective solutions. Analyzes service delivery data and monitors service outcomes.

Supervises staff; see Supervisory Responsibilities below. 

Communicates strategic direction of Goodwill Construction Skills Training Center operations to internal and external stakeholders. 

Participates in strategic planning and needs assessment/research activities to build Goodwill Construction Skills programs that supports and accomplishes the organization’s mission.  

Utilizes technology to improve processes, engage participants and improve accessibility to learning while driving training outcomes.

Assesses and enhances engaging and relevant training, consults with management to analyze efficiency and effectiveness and works with Director to identify recommended changes. 

Oversees data collection, monitors outcomes as well as appropriate budget information, uses data analytics to identify trends and opportunities and maintains appropriate data and reports as appropriate.

SUPERVISORY RESPONSIBILITIES 

Directly supervises Trade School Training Coordinator and Support Specialist. Carries out supervisory responsibilities in accordance with the Organization's policies and procedures. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; coaching and mentoring; addressing complaints and resolving problems; participating in budget development and management.

ADDITIONAL RESPONSIBILITIES

Serves on organizational, divisional, and community teams and projects as needed.  

Performs other job-related tasks as assigned by the Director, Goodwill Construction Training.

LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a DEPARTMENT LEADER within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented: 

• Commitment to Goodwill’s Mission & Core Values – Manages operations in accordance with Goodwill’s Mission and Core Values
• Commitment to Inclusion – Executes inclusion strategies to integrate perspectives
• Community & Service Driven – Manages services and value-add opportunities in accordance with Goodwill’s business community needs

People Oriented:  

• Relationship-Building Skills – Identifies and facilitates staff engagement opportunities
• Communication Skills – Manages communication with clarity to execute objectives
• Commitment to Development – Facilitates the use of tools and resources for staff development; and Manages processes for coaching and responsiveness to all staff needs and issues

Results Oriented: 

• Commitment to Quality Results – Implements plans using results-oriented goals for measuring success
• Business Acumen – Accurately interprets data, policies, and procedures for sound decision-making; and manages all GISP policies and procedures
• Stewardship – Manages budget in accordance with departmental needs and established financial guidelines

Personal Development Oriented:

• Emotional Maturity – Manages personal emotions to gain staff confidence by impartially resolving issues
• Integrity – Manages operation that exudes ethical practices
• Capacity for Change – Serves as principal liaison to manage change

Requirements

EDUCATION and/or EXPERIENCE

Bachelor's Degree (B.A.) from a four-year college or university in Construction Management, Business or related field and five years of increasingly responsible management experience in Trade Industry Adult Education; or the equivalent combination of education and experience. 

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile and safe driving record (as determined by the Agency's insurance carrier) required.