Manager - Urgent Care Manager

At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity.  We pride ourselves in providing compassionate, world-class care to our community. At Ivinson we offer a competitive total rewards package including; full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust. 

E S S E N T I A L  F U N C T I O N S

•  Implement and monitor clinic policies, procedures, and workflows to ensure compliance and efficiency.


•  Coordinate with hospital departments to ensure seamless integration of services and compliance with institutional standards.


•  Manage inventory, sterilization protocols, and specialty-specific equipment and supply needs of assigned clinic area.


•  Hire, train and supervise clinical staff.


• Supervises clinical support (RNs, LPNs, MAs).


• Oversee scheduling, and performance management of clinical areas.


• Lead performance evaluations, employee rounding, team development, conflict resolution and ongoing compliance training of staff.


• Conduct staff meetings and training to promote team engagement and quality care standards.


• Monitor and improve patient satisfaction by optimizing wait times, ensuring courteous service, and addressing patient concerns promptly.


• Ensure compliance with HIPAA and other patient privacy and safety regulations.


• Monitor performance metrics such as visit volumes, provider productivity, no-show and cancelation rates.


• Assist in managing clinic budgets, expenses, and inventory control.


• Monitor billing processes, charge capture, reimbursement workflows to include insurance verification, coding compliance, and encounter documentation.


• Collaborate with the billing department to address denials and improve revenue cycle performance.


• Ensure the clinic meets all regulatory, accreditation, and quality standards.


• Participate in quality improvement initiatives and monitor performance metrics.


• Support the Practice Administrator with compliance audits and reporting.


• Oversee use of Electronic Health Records (EHR) and other clinical and administrative systems in assigned area.


• Generate and review reports on clinic performance, productivity, and patient satisfaction for leadership.


• May require occasional evening or weekend hours based on clinic needs. 

E D U C A T I O N 

•  Bachelor’s degree in business or healthcare related field preferred.


•  Master’s degree in business or healthcare related field preferred. 

E X P E R I E N C E 

•  Two (2) years previous supervisory experience required.


•  A minimum of three (3) years healthcare management preferred. 

C R E D E N T I A L S 

•  N/A 

K N O W L E D G E , S K I L L S  A N D  A B I L I T I E S 

•  Strong leadership and organizational skills.


•  Knowledge of medical office operations, including billing, coding, and compliance.


•  Proficiency with EHR systems (Epic) preferred.


•  Excellent interpersonal, problem-solving, and communication skills.


•  Ability to multitask and adapt in a fast-paced healthcare environment. 

At Ivinson Memorial Hospital, we believe that our employees are our greatest investment. That’s why we are committed to fostering a supportive, empowering environment where every team member has the resources and opportunities to thrive. We know that providing world-class healthcare starts with investing in our employees, ensuring they have the tools to grow, excel, and provide exceptional care.  

Our competitive and comprehensive total rewards package includes:  

For benefits eligible employees:    

• Medical, dental, and vision insurance


• Paid time off: take the time you need to recharge


• Retirement plans, including 403(b) matching


• Employer-paid life and long-term disability insurance: Peace of mind for you and your family

For all employees:    

• Yearly work anniversary pay increases


• Education Reimbursement up to $2,500 annually


• Retirement plan participation


• Free certification classes: enhance your skills at no cost to you


• Health and Wellness discounts at local gyms


• Discounts at select mobile networks, local vendors, and Elitch Gardens


• Mental Health: 6 free confidential, in-person counseling sessions offered by Pathways annually


• Financial Counseling: free services through WellCents to help you take control of your financial journey


• Legal assistance and will preparation services


• Student Loan Forgiveness: Ivinson Memorial Hospital is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program

Please use this link for more information regarding our rewards package and benefits: Benefits Guide.  

At Ivinson Memorial Hospital, we are more than just a workplace – we are a community where your growth and well-being matter. Join us in making a difference in the lives of the Laramie community and help us provide world-class care.