Manager, Warehouse Operations Outbound

Job Summary:
The Warehouse Department Manager will provide leadership and direction in a high volume outbound, B2C small parcel environment, supervise and coordinate activities of team members concerned with picking, packing, shipping, receiving and fulfillment as it relates to preparing it for same day shipping both nationally and internationally via expedited carrier services, maintaining a safe, effective and orderly work environment, scheduling, continuous process improvement and maintaining positive vendor relationships.

Job Expectations:

• May order department supplies as needed


• Plan, schedule, and coordinate departmental activities to fulfill sales orders, meet inventory requirements, and deliver manufactured products in a timely fashion


• Issue written and oral instructions


• Study and standardize procedures to improve efficiency of team members


• Maintain harmony among team members and resolve grievances


• Confer with other managers in the distribution center to ensure coordination of other warehouse activities


• Confer with other managers outside of the distribution center to ensure coordination of other functions such as inventory management and quality assurance


• Maintain a safe and organized work environment


• Responsible for working with other departments to assist in resolving issues related to order fulfillment, inventory accuracy and invoicing


• Document and maintain all warehouse procedures as they relate to a receiving/replenishing/picking/packing/shipping environment


• Responsible for improving and maintaining inventory accuracy


• Responsible for evaluating and planning labor for upcoming warehouse needs


• Engages in the typical responsibilities of a manager requiring evaluating, organizing, integrating and delegating


• Plans, directs and coordinates all activities of the warehouse department in an organized, safe


• and sanitary work environment that is in compliance with the Company’s policies, OSHA and government regulations


• Monitors and manages all aspects of team member performance to include administering write-ups/counseling


• Contains and/or reduces cost and drives productivity within the department


• Cooperates in a cross-functional manner as a change agent with all departments within the company


• Manages workflow to meet planned department productivity standards


• Managers and directs 3 rd party vendor activities


• Train new or newly assigned team members in the proper methods and standard operating procedures of a job function


• Work closely with global logistics team and external shipping services to ensure on-time delivery of packages


• Ensure correct shipment of domestic, international and dangerous goods orders


• Completes special projects as determined

Knowledge, Skills and Abilities:
Required:

• Excellent organizational and managerial skills.


• Excellent communication skills – written, oral, reading and understanding.


• Ability to work extended hours and weekend

Equipment Knowledge:

• Experience with Microsoft Office Suite Programs (i.e.: Microsoft Work, Excel) and Google Office.

Experience Requirements:
Generally requires a minimum of three (3) to five (5) years of supervisory warehouse experience in an automated environment

Education Requirements:
Bachelor’s Degree in Business Management or related field highly preferred, or a combination of education and equivalent work experience.

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.