Manager, Wireless NOC

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

Summary

The Manager, Wireless NOC manages a 24/7 Network Operations Center. This role leads, directs, and manages a group of Network Surveillance, Incident Management, and Fault Isolation & Management teams supporting the end-to-end monitoring and troubleshooting of the entire platform. The Manager escalates complex issues to Advanced Operations and Engineering resources, determines root causes for failure, and develops corrective actions, contributing to ongoing process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware and software efficiencies, and increase service up-time.

What will your job look like?

• Hire and manage a team of highly skilled engineers and subject matter experts, and create the training programs for capability and skill development


• Drive automation for mean-time-to-repair reduction, resource optimization, and process improvements


• Observe and analyze KPIs and carry out necessary changes for optimum network performance, ensuring the network meets agreed assurance KPIs and SLA


• Manage outages and emergencies, and own end-to-end incident lifecycle management


• Handle team expansion, people management, resource planning, recruitment, and appraisals


• Drive resolutions for customer complaints (CXO) within service level agreements and maintain national-level availability above 99.50%


• Interface externally with Market Operations, RF teams, OEMs, and vendors, and internally with Care, field, and Engineering operations to drive incident resolution

All you need is...

Core Skills and Competencies :

• Ability to organize and prioritize dynamic schedules, balance team workloads, and ensure incidents are managed quickly and efficiently to resolution

• Good understanding of 5G functional components (Core, RAN, Network, Transport, PaaS, and gNB configurations)

• Ability to grasp higher-level technology issues and troubleshoot to resolution

• Ability to span departments to assist in resolving network event outages

• A team leader with excellent leadership and people management skills

• Reliable and capable of working with minimum supervision, with a proactive, can-do approach

Minimum Requirements:

• Bachelor's or Master's degree, or equivalent

• 2-5 years of telecom/wireless experience, 8+ years of Management/Leadership experience

• Experience managing 4G/5G NOC shift environments and troubleshooting activities

Why you will love this job:

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  • You will have the opportunity to work in multinational environment for the global market leader
  
  
  • You will have extensive opportunities for professional development. 
  
  
  • We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
  
  
  • We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
  
  

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