Manager WREM

Supervise WREM/Workplace and Real Estate Management, office administration staff within a given geographic location. Establish guidelines and expectations and coordinate work loads. Execute office administration services to meet the needs of local staff. Manage any large/complex office construction projects. Supervise any office services outsourcing relationships. Serve as a contact person or escalation point for office services questions, issues or special requests. Guide and mentor less experienced staff. Develop, manage and implement office specific WREM procedures related to facilities, hospitality, phone, security, tech support, mail, copy, travel.

Responsibilities include but may not be limited to:

• Provide direct supervision to WREM/Office administration staff within geographic location. Establish guidelines and expectations for the office administration team. Coordinate work loads and ensure the needs of the office staff are met with minimal disruption.


• Execute office administration services to meet the needs of the local staff, including office buildouts/relocations, furniture moves, repairs/maintenance, meetings/conference room services and general office operations. Ensure excellent customer service with minimal disruption. Ensure established policies, procedures and standards are followed.


• Monitor annual office administration budget to ensure alignment and allocate invoices for payment.


• Manage key aspects of office construction projects from initial planning phase to final move in. Lead the vendor selection process. Ensure corporate space/design standards are followed. Coordinate and oversee construction/real estate vendors. Participate in the project planning process, track adherence to plan and ensure timing requirements are met. Respond to project related questions and/or issues.


• Supervise office services outsourcing relationships, such as reception, mailroom, conference room/meeting planning, etc. Ensure outsourced staff meets performance expectations and service commitments and appropriate staffing levels are provided. May oversee William Blair WREM employees that fulfill these services.


• Arrange for maintenance/repairs when needed, ensuring quick response and minimal disruption.


• Serve as a contact for office services questions, issues or special requests.


• Maintain relationships with local office management and employees to stay abreast of needs and employee satisfaction.


• Maintain relationships with external vendors, outsourcing firms and other office administration professionals. Maintain relationships with corporate WREM staff to stay informed of corporate standards, trends and changes. Leverage relationships to respond to local office services needs/requests when needed.


• Guide and mentor less experienced staff. Ensure office administration team members receive the proper training.


• Help develop meeting room and hospitality procedures specific to each office location and monitor for efficiency and cost effectiveness


• Plan and coordinate office wide events (holiday party, community engagement, alliance groups, Chase Corporate Challenge)


• Coordinate with Director of Security to develop and implement safety procedures


• Develop and oversee office supply program and monitor for cost efficiency


• Act as liaison with Brand Marketing & Communication (BMC) for communication and implementation of BMC initiatives


• Additional responsibilities as requested.

Qualifications:

• Bachelor’s Degree required


• 5+ years office administration experience required


• 1-2 years of management experience preferred


• People supervisory skills


• Commits to satisfying internal and external customers


• Good organizational, communication, and daily prioritization skills


• Basic working knowledge of Microsoft office products.


• Excellent verbal and written communication skills


• Proven problem solving and critical thinking skills


• Willingness to adapt to change


• Ability to work in a fast-paced environment


• Strong time management and project management skills


• Ability to successfully supervise a team and work and excel in a team environment

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