Manager, Young Adult Worker Engagement for Job Quality

Position Type: Full-time; Monday-Friday 8:00-4:30pm

Reports to: Chief Advancement & Community Engagement (ACE) Officer

Salary Range: $60,000-64,000

FLSA Status: Exempt

ESSENTIAL DUTIES

Responsible for championing the voices of young adult workers, ensuring their feedback and experiences are accurately represented and used to improve LAUNCH services and inform employers’ job quality efforts. This role involves collaboration with various stakeholders, including LAUNCH partners, employers, and young workers, to highlight practices and policies that successfully attract, retain and advance young adult workers, maximizing job satisfaction and career development for them, while meeting local business’ need for great talent. 

KEY RESPONSIBILITIES

Young Adult Worker Engagement:

• Working with LAUNCH partners, coordinate strategies to actively engage working young adults in providing feedback through various channels, ensuring their voices are heard and valued.
• Manage the YA Worker Council, that will meet quarterly and report directly into the LAUNCH Strategy Team; establish a process for each WOW member to nominate YA Worker representatives and coordinate leadership development and support for each YA member.
• Collaborate with relevant departments to incorporate young adult feedback into program design, policy development, and service delivery.
• Advocate for the implementation of evidence-based changes based on young adult voice data

Job Quality: 

• Support LAUNCH employer engagement staff in the dissemination of the assessment tool – OptNOhio (formerly Opportunity Navigator) - to partner businesses and aggregate and utilize the data to inform employer engagement strategies.
• Continue engaging young adults to identify employment practices that are a priority for them, communicate these practices to partners and the employer community.
• Leveraging resources from national partners, facilitate targeted training or technical assistance to partner staff about how to guide and advise employers looking to make specific changes to improve employment practices of priority to young adults.
• Present data insights to stakeholders, including leadership, program managers, and community partners.

• At least 3 years of experience working in workforce development on young adult workforce issues with a dual customer approach, understanding Young Adult strengths and challenges, and understanding business staffing needs and HR processes; bachelor’s degree in business administration, Human Resources, Social work a plus. 
• Strong familiarity with national best practices and tools on job quality and young adult worker voice. 
• Strong facilitation skills and ability to engage workforce professionals, young adult workers and/or employers around job quality issues. 
• Proven project management skills. 
• Proven communication, leadership, and interpersonal skills. 
• Excellent writing skills; able to process multiple forms of information quickly and translate into concise reports, memos or emails. 
• Ability to serve as a resource for collaborative partners to strengthen individual staff skills, and organizational processes to strengthen young adult worker voice.
• Must have proficiency with computers including Microsoft Office Products: Word, Power Point, Outlook, and Internet.
• Commitment to Towards Employment mission and core values.

Work Environment

• Work is in-person, performed in an office setting. Some travel required.

Success in this position also requires embracing the following:

• Continuous Improvement – Committed to learning, development, assessment, and measurement to continuously improve. 
• Coaching Capacity – Ability to provide guidance and to support the advancement of others. 
• Team Builder – Leads others through collaboration, influence, and managerial strength. 
• Opportunity Advocate – Passionate about breaking down barriers to success and promoting economic opportunity for Cuyahoga County’s young adults
• Growth Mindset – Embraces a culture of continuous learning and a can-do attitude, readily adapts to change, is intellectually curious and a critical thinker.