MANAGER-1ST IMPRESSION/CLINIC

MANAGER, 1ST IMPRESSIONS & ORTHOPEDIC AND HAND CLINIC PRACTICE MANAGER Performs in such a way to honor our values of Respect, Integrity, Compassion, and Excellence. Provides a positive and professional representation of the organization. Participates in ongoing quality improvement activities. Interviewing and hiring activities, as well as scheduling/staffing and daily assignments in line with established productivity guidelines and/or department needs. Ongoing feedback and performance coaching of staff, to include assessments, recognition, and corrective action when needed. Actively cultivate an environment where people want to come to work. Time and attendance, as well as other department budget oversight activities. Support regulatory compliance, to include staff competencies, documentation, etc. Role model behavior standards consistent with patient and family experience in a service industry. Organize regular staff meetings to provide education, updates, and staff motivation. Develop and maintain a safety plan for the department. Continuously assess and make suggestions for improvement in the quality of services provided. Address internal and external customer issues, to include immediate intervention into stressful or conflict-ridden situations when needed. Prioritize workload appropriately and mange time effectively to meet deadlines Type of degree: Business Administration, Communication, or related field Area of study or major: Communications, Human Resources, Public Relations, or related field. Position specific testing requirement: Microsoft Office Minimum Level of Experience Required: 3 - 5 years of job related experience, to include 1 - 2 years of supervisory experience. Prior job title or occupational experience: Customer Service, Public Relations, or similar. Prior specific functional responsibilities: Familiarity with telephone systems and extensive experience in customer service. Preferred experience: Prior experience in a healthcare environment preferred. Significant experience and demonstrated success in a customer-oriented environment. Demonstrated leadership abilities with proven track record of establishing and maintaining strong professional relationships characterized by mutual respect and cooperation with internal and external customers. Excellent written and communication skills to communicate effectively with a diverse group of internal and external parties. Professional experience in action-oriented environment where problem-solving and interpersonal interaction is critical. Ability to ensure fairness and concern for persons of all socio-economic levels, races, religions, cultures, and sexual orientations. Excellent conflict resolution skills, as well as the proven ability to perform under stressful and emergency situations. Computer skills, including comfort with Microsoft Office and other commonly used applications, required. Experience with managing and maintaining budgets (FTEs, expenses, etc.). Ability to function independently.