Manager-Business Field Services

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

We at AT&T are excited to have an opening in the National Performance Triage team.  This organization analyses the root cause of wireless network performance degradations, develops automation to triage root cause analysis and provides reports on those root causes for leadership and other external groups.

What you’ll do:

• Service Delivery and Solutions: Oversee service delivery and solutions including Ethernet, 911 applications, client network integrations, network security, managed services, fiber and copper transport, broadband aggregation services, 5G & cellular solutions, AT&T Digital Network and fixed wireless.

• Operational Management and Issue Resolution: Manage network maintenance and operations, resolve complex issues, perform root cause analysis, and implement network changes from the central office to customer premises.

• Collaboration and Innovation: Coordinate with peers in various departments to enhance customer experience, drive revenue growth, create operational efficiencies, and innovate processes tailored to local markets.

• Leadership and Team Management: Provide strategic direction, ensure execution, manage contractors and vendors, and lead network restoration efforts following natural disasters, while overseeing a large multi-state organization and supervising managers and staff.

• Compliance and Financial Oversight: Ensure compliance with company policies, regulatory requirements, and environmental laws, manage financial and operational targets, and work with Labor Relations to meet labor contract obligations and maintain a harmonious union relationship.

What you’ll need:

Oversees the strategic direction, operational management, and performance optimization of field service teams to ensure exceptional customer service and operational efficiency, while directing end-to-end service delivery and assurance for complex transport and managed services solutions and maintaining network quality on a 24/7 basis across a multi-state organization.

Oversee the daily operations of their team, including management and bargained employees, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
 

What you’ll bring:

• Required Experience:

  • 3+ years’ related experience.

• Required Qualifications:

  • Work a 24x7x365 schedule with the options for cross coverage relief.

• Desired Qualifications:

  • Working experience with a bargaining unit

• Desired Education:

  • Bachelor’s (BS/BA) degree preferred

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Supervisor: Yes

Our Manager-Business Field Services, earns between $85,700 - $144,000 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  

• 401(k) plan  

• Tuition reimbursement program  

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  

• Paid Parental Leave  

• Paid Caregiver Leave  

• Additional sick leave beyond what state and local law require may be available but is unprotected  

• Adoption Reimbursement  

• Disability Benefits (short term and long term)  

• Life and Accidental Death Insurance  

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  

• Employee Assistance Programs (EAP)  

• Extensive employee wellness programs  

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Ready to join our team?  Apply today

#LI-Onsite – Full-time office role

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.