Manager-Compliance

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

This position is a key member of the Consumer Practices Advisory Team (CPAT) within Global Risk & Compliance. CPAT is responsible for administering a comprehensive UDAAP/UDAP regulatory compliance Program.  CPAT is responsible for business process and product reviews, calculating and tracking metrics, managing relationships with business units and other activities in support of the UDAAP/UDAP Program.  The Program helps ensure all products and services available to customers are free from unfair, deceptive or abusive acts or practices. This position will ensure that compliance risks are adequately identified, assessed, monitored and controlled.

How will you make an impact in this role?

The Manager of Consumer Practices Compliance is responsible for assisting in executing the overall Consumer Practices Program for American Express National Bank (“Bank”) and across the enterprise.  The main responsibilities of the Manager, Consumer Practices will be to:

• Manage collaborative relationships with Compliance and business colleagues to understand business unit operations and ensure Program standards are met


• Execute consumer practices review, analyze data and procedures, asses potential UDAAP/UDAP risk, communicate potential Risks effectively


• Assist in the execution of the Consumer Practices Risk Assessment


• Assess the business’ initiatives for UDAAP/UDAP risks through the New Product Approval process


• Present training materials and provide guidance as appropriate


• Recommend revisions to the Program’s procedures and standards for review and support automation


• Provide assistance during examinations of Consumer Practices Programs in preparing responses to examination- or supervisory-related requests.

Minimum Qualifications

• Bachelor’s Degree required or other advanced degree is strongly preferred


• 4-5 years of demonstrated consumer financial services experience in a compliance, legal, audit or risk role


• Substantive knowledge of UDAP/UDAAP and consumer financial services requirements


• Knowledge of risk assessment methodology, compliance monitoring, reviewing products, developing findings, and metrics-based reporting


• Ability to develop and clearly communicate results of analysis, orally and in writing


• Ability to effectively persuade colleagues at all levels


• Strong computer knowledge required; excellent MS Office skills required; proficiency with other software, including communication, compliance data/analytical systems is strongly preferred.

Preferred Qualifications

• Top candidate is self-motivated; dependable; adaptable; detail-oriented; and able to manage multiple priorities, work within a team environment and independently drive results


• Certified Regulatory Compliance Manager (CRCM) Certification

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 


• Bonus incentives 


• 6% Company Match on retirement savings plan 


• Free financial coaching and financial well-being support 


• Comprehensive medical, dental, vision, life insurance, and disability benefits 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.