Manager-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Regulatory Exam Lifecycle Management team (“RELM”) in Global Risk and Compliance is the center of expertise for U.S. regulatory exams and remediation of regulatory findings for American Express.

RELM supports the end-to-end lifecycle of U.S. regulatory exams and remediation of regulatory findings – responsibilities that are central to the safety and soundness of American Express. We partner closely with all parts of the business – from senior decision makers to their teams –to support their interactions with regulators that oversee American Express National Bank (AENB) and American Express broadly, with a focus on responses to regulatory requests and walkthroughs. We continue that partnership when regulatory reviews result in findings (e.g., Matters Requiring Attention) or recommendations, supporting business units as they implement change.

How will you make an impact in this role?

• The RELM Manager is primarily responsible for supporting regulatory exams across a portfolio of U.S. operations and plays a critical role in driving required transformation across the enterprise. This is a highly visible and strategic position with significant and regular interaction with senior leaders across the company and our external examiners.


• This Manager position is ideally in Phoenix, Az with hybrid in-office requirements (3 days a week in the office, or more as needed based on in-person regulatory interactions).

Responsibilities

• Seamlessly execute regulatory exams beginning with announcement of the exam through closure.


• Support the execution of regulatory response and remediation processes, including formal remediation project tracking and reporting until closure of findings.


• Engage business partners to respond to examiners’ requests, and ensure that responses are accurate, timely and complete.


• Provide strategic guidance to internal stakeholders and others on engaging with regulators and ensuring their needs are met.


• Maintain transparent communications to ensure relevant information is communicated to key stakeholders and expectations are clear in accordance with American Express standards.


• Partner closely with:




• Business colleagues throughout the exam and response/remediation lifecycle, especially with respect to sharing learnings, best practices and key information pertaining to regulatory areas of focus. 


• RELM colleagues to thoroughly review prior exam materials, regulatory handbooks and previously closed or outstanding issues that may impact the scope of the examination. 


• U.S. Regulatory Relations team within General Counsel's Organization to provide input to regulatory reporting and engagement with regulators. 


• Internal Audit Group to demonstrate successful completion of the business remediation efforts. 

The successful candidate should be able to and/or have:

• Highly collaborative and able to build and leverage relationships with internal and external stakeholders.


• Strong grasp of enterprise priorities and able to understand and communicate linkages across initiatives and disciplines.


• Outstanding written, verbal, and interpersonal communication skills, and demonstrates effective interaction and influence at all levels of the organization.


• Solutions-oriented and execution-focused.


• Exhibits strong sense of urgency, including the ability to handle multiple and concurrent examinations within a fast-paced environment.


• Strategic and tactical leadership skills, as well as sound judgment and decision making.


• Strong understanding of Information Technology (IT) processes and IT systems within American Express and Software Delivery Life Cycle process.

Minimum Qualifications

• Bachelor’s degree required.


• Strong Microsoft Office skills required, including Excel and PowerPoint. Tableau, Archer and workflow management systems experience helpful.


• 2 or more years of project management experience, including cross-organizational coordination on large and complex projects.

Preferred Qualifications

• Advanced degree.


• 2 or more years’ experience in Information Security disciplines with emphasis on vulnerability management, data protection, infrastructure security, application security, identity and access management and data analytics.


• Security and/or Risk certifications, i.e., CRISC, RIMS-CRMP, PMP, CERM, CISM, CISSP, CISA, etc.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 


• Bonus incentives 


• 6% Company Match on retirement savings plan 


• Free financial coaching and financial well-being support 


• Comprehensive medical, dental, vision, life insurance, and disability benefits 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.