Manager-Facilities Business Operations

Under the direction of the Director of Facilities Administrative & Campus Business Services, this position serves as the key leader within Facilities Operations. The role oversees daily maintenance operations, service management initiatives, contractor coordination, work management processes, inventory operations, business functions, customer service programs, emergency response procedures and operational analytics. The position supports facilities leadership in achieving strategic operational goals, service excellence, financial stewardship, and effective campus maintenance operations.

Duties/Responsibilities

Facilities Operations Management (30%)

• Oversee and manage daily dispatch of campus maintenance and business operations processes.
• Coordinate customer service activities and emergency response communications.
• Serve as primary liaison and point of contact for Facilities customers.

Business Operations and Financial Administration (30%)

• Manage departmental business operations, billing activities, inventory reporting, and documentation.
• Support procurement processes and vendor management activities.
• Monitor purchase requests and coordinate supplier onboarding.
• Manage invoice processing and financial documentation.
• Analyze operational and maintenance data to support decision making.
• Assist with departmental budgeting and strategic planning initiatives.

Contract Administration (10%)

• Manage Facilities maintenance and service contract portfolio.
• Collaborate with Procurement and departmental managers.
• Monitor contract performance, expenditures, and payment activities.
• Produce operational reports and analyses regarding contracts and related expenses.

Staff Supervision (15%)

• Directly supervise operational staff and student employees supporting customer service, business operations, and inventory management functions
• Manage employee onboarding, training, scheduling, evaluations, and time approval processes
• Ensure quality assurance and customer service standards are maintained
• Communicate procedural changes and operational updates to staff

Emergency Operations Coordination (10%)

• Coordinate after-hours response procedures and emergency communications.
• Assist Facilities leadership with emergency planning and preparedness initiatives.
• Support response activities during facilities and housing related emergencies.

Miscellaneous Administrative (5%)

• Support additional administrative and operational assignments as required.

Requirements:

Minimum Acceptable Education & Experience:

• High School Diploma or equivalent.
• Experience with financial analysis, contract administration, and operational reporting.
• Experience managing inventory and operational resources.

Required Licenses & Certifications:

• Valid Driver's license.
• Successful completion of MVR (motor vehicle records request).

Knowledge, Skills & Abilities: 

• Ability to manage multiple complex projects simultaneously.
• Knowledge of computerized maintenance management systems.
• Strong customer service and interpersonal communication skills.
• Ability to work effectively with individuals at all organizational levels.
• Occasional response to after-hours facilities incidents and campus emergencies.

Other Requirements:

• Proficiency with Microsoft Office applications and business analysis tools
• Knowledge of Facilities operations and maintenance practices

Preferred Qualifications:

• Bachelor’s degree in business administration, Facilities Management, Operations Management, Public Administration or a related field OR
• Equivalent combination of education and 7-10 years of directly related operational leadership experience.

Applicant Instructions: 

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents - additional documents can be added to the Application Questions section of the application)

• Resume/CV

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

Plymouth State University offers high-quality baccalaureate, graduate, and doctoral degree programs. Through research and innovative community partnerships, the University contributes to the economic, social, cultural, and environmental development of the North Country and Lakes Region of New Hampshire and beyond.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location: