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The Division Manager (DM) is responsible for the full operational oversight and performance of
the masonry division. This includes sales, production, repair, customer care, safety, staffing,
and overall customer service. The DM ensures that all processes align with Bone Dry
standards, fosters a culture of accountability and excellence, and works directly with the
General Manager (GM) to meet or exceed division goals.
Primary Responsibilities:
- Division Leadership & Operations
- Manage day-to-day operations of the masonry division.
- Ensure adherence to company policies, procedures, safety protocols, and operational manuals.
- Collaborate with the GM to define and meet division budgets and goals.
- Oversee workflow and manage expenses to maximize efficiency and profitability.
- Assess business climate, staffing, sales, backlog, and make recommendations to the GM.
- Team Management
- Lead hiring, training, development, and retention strategies for division staff.
- Supervise, evaluate, coach, and discipline employees in accordance with company policies.
- Create and manage a division-specific training system to educate team members on products, practices, and procedures.
- Provide direction for professional development and ongoing education.
- Fill in and assist in roles including sales, production, and office support when needed.
- Customer Experience & Service
- Support Customer Care Director with escalated complaints and warranty resolutions.
- Maintain customer-first culture by enforcing high standards of customer service.
- Establish operational procedures that support superior customer outcomes.
- Financial Oversight
- Work with the accounting department to monitor collections and enforce
- collection procedures.
- Prepare and manage division-specific budgets in collaboration with the GM.
- Collaboration & Communication
- Coordinate with other GMs to share resources and implement storm recovery plans.
- Communicate any changes in company policies or procedures to the team.
- Maintain strong relationships with manufacturers, suppliers, and other business partners.
- Represent Bone Dry in community events and PR efforts as needed.
Supervisory Responsibilities:
- Coordinate with department leads daily to manage workflows.
- Supervise all masonry division personnel and ensure performance aligns with company standards.
- Monitor employee adherence to company policies and operational procedures.
- Foster a collaborative, goal-driven, and positive work environment.
- May perform other duties as assigned.
Core Competencies
- The Ability to :
- Lead Self
- Safety Consciousness
- Integrity
- Self-Awareness
- Grit
- Agility
- Quality Obsession
- Customer Service Orientation
- Lead Others
- Build Winning Teams
- People Development
- Fostering a Positive Work Environment
- Lead The Business
- Planning (Time Management)
- Entrepreneurial Spirit
- Influence/Change Management
- Financial Savvy
- Decision Making/Problem Solving
- Production/Trade Working Knowledge
Working Conditions:
- Combination of office and field environments.
- Position requires travel to job sites and evening/weekend availability.
- Must be able to use various ladder types and access roofs to complete inspection.
- Must be able to lift up to 80 lbs. and work in varying weather conditions.
- Must be able to access residential attics.
Qualifications:
- 5+ years of experience in construction, masonry, or related field, with 2+ years in a leadership role.
- Strong knowledge of masonry construction methods and safety practices.
- Proven experience managing teams, budgets, and multiple operational functions.
- Excellent communication, leadership, and conflict-resolution skills.
- Ability to read and interpret job specifications, contracts, and technical documentation.
- Proficient with office software and project management tools.
- Must pass a background check and hold a valid driver’s license with a good driving record.
Compensation and Benefits
- $65,000 Base plus monthly KPI bonuses
- Medical, vision, and dental insurance
- Company paid Life Insurance
- Company paid short term disability insurance
- 401(k) plan
- PTO, vacation, and sick time
- Company Truck, phone, and fuel provided (not a take home vehicle)
- On-site gym with shower facilities
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