Manager-Performance & Insights

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Manager position within SPT offers you the opportunity to be part of this dynamic organization and help GCS navigate towards growth.

This position reports to the Director SPT, US SME Middle Market Acquisition. This role will work collaboratively with Sales, Marketing, Product, Finance and Incentive Governance to provide strategic analyses, insights, sales performance, and thought leadership to support the Middle Market Acquisition organization. The Senior Manager will work cross-functionally to lead special projects, daily run the business efforts, and strategic efforts from conception to rollout ensuring balance between business growth and colleague experience. This role is also responsible for defining success metrics, ensuring key performance indicators are reportable to track real-time business impact.

• Have a deep analytical mind and work with agility, being able to change course quickly to innovative ways to finding solutions 
• Special revenue growth initiatives: Partner with collaborators to define and launch strategic growth initiatives, pro-actively providing updates
• Champion data driven decision making and actively collaborate with business partners to navigate change and respond quickly
• Deliver insightful analyses to support decision making at all levels and highlight specific trends
• Define annual goals and incentive changes, along with developing and launching a clear communication
• Build positive relationships with key collaborators, including but not limited to Business Blueprint leadership, Marketing, Incentive Governance, and Enterprise Digital & Analytics
• Manage a team of highly motivated individuals and coach to establish a culture of hypothesis based thinking grounded in rapid experimentation cycle

Required Qualifications:

• Active knowledge of SQL/Hive, Excel, Tableau, Python, and PowerPoint
• Ability to work with unstructured data
• Strategic, big-picture thinker with strong intuition for business and high degree of creativity in finding opportunities for products, services, new processes, and systems
• Excellent analytical and problem-solving skills to support SPT Director's and Business in reviews and special projects.
• 3-5 + years of relevant work experience  
• Bachelor’s degree

Preferred Qualifications:

• Strong project management skills with consistent record of successfully getting results on large-scale cross-functional initiatives
• Ability to prioritize and get results, delivering through a team in addition to as an individual
• Resourceful self-starter with the ability to navigate ambiguity and engage in structured thinking in order derive relevant, data-driven insights
• Ability to adopt a business mentality and link business strategies to specific initiatives
• Relationship-builder with strong consultative and relationship skills to partner with business leaders to devise solutions to complex business challenges
• Excellent communicator and understands the audience
• Be an agent of change, ability to initiate and adopt change. Provides solutions to address changes in the organization, strategic alignment, and technology implementation. Incorporate risk mitigation into planning and execution

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.