Managing Director-Lancaster

The High Center at Elizabethtown College is currently accepting applications for a Managing Director-Lancaster. 

The primary purpose of this position is to assist the Senior Managing Director in planning, organizing, and coordinating projects and activities that ensure the continued effective operation and strategic expansion of the High Center. This position also assists other High Center staff in the same.

ESSENTIAL FUNCTIONS

• Develop  relationships with current and prospective members and corporate partners, for the purpose of, assisting the Centers’ growth. This role requires attending various industry presentations and networking events to build relationships with prospective members. 
• Serve as the initial point of contact for members, prospective members and the public.
• Work with  Senior Managing Director to oversee the administration of, and the communication with, peer groups; assist the Senior Managing Director with placement and follow up of new peer group members; responsibilities include managing group participation and attendance. Peer group coordinator will assist with the administration of these tasks. 
• Attend all High Center events with the purpose of outreach and recruitment of new members. Contact prospects and members prior to events; to personally encourage their attendance.
• Work with  the Senior Managing Director to conduct Best Practice and Exit Planning surveys with members. 
• Assist in preparing materials for market outreach and corporate partner meetings. Present High Center updates as necessary.
• Participate in the Center’s communications and marketing initiatives. Assist in the coordination of any materials for High Center publications, e.g. brochures, marketing materials, manuals, educational materials for peer groups, etc.
• Facilitate Peer Groups in the Lancaster region and other regions as needed.
• Assist the Program & Member Development Manager on the execution of the annual High Center Business Forum event; work closely with directors to contact and secure sponsors for the event. 
• Provide content ideas for quarterly newsletter.
• Assist the Executive Director of the Center, the Directors of Membership Services and volunteers in any required duties. 
• Support the work of the Executive Director with members of the college faculty and staff. 
• Conduct background research as necessary to complete assigned projects. 
• Other duties as assigned

 
For full consideration please provide cover letter, resume and contact information for three references. 

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made.

Education and/or Experience

Bachelor’s Degree plus ten years of experience in business leadership and customer relations. 

Other Skills, Abilities, and/or Training 

• Ability to preserve confidentiality of information
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work within strict deadlines
• Good interpersonal skills and desire to be a team player
• Exceptional customer service skills
• Excellent written communication skills (i.e. business letter writing, grammar, etc.)
• Excellent oral communication skills (i.e. ability to deal effectively with others, speak professionally on the phone, etc.)
• Proficient with Microsoft®Office Suite
• Familiar with Customer Relationship Management software such as Salesforce

PHYSICAL DEMANDS

• Regularly required to remain seated in a normal position for long periods of time
• Regularly required to walk about
• Regularly required to maintain balance while walking, standing, crouching, or running
• Occasionally required to reach up and out with hands and arms 
• Regularly required to talk and hear; verbally express information or instructions 
• Regularly required to use hands to grasp objects, type, pick up objects, move objects, or hold objects 
• Occasionally required to stoop, kneel, crouch, and/or crawl 
• Regularly required to climb stairs and/or ladders
• Occasionally required to lift up to 25 pounds and carry a distance of 10 feet
• Occasionally required to push and/or pull up to 25 pounds a distance of 10 feet
• Occasionally required to stand for long periods of time

VISION REQUIREMENTS

To successfully perform this position, individuals must possess the following:

• Close vision (clear vision at 20 inches or less)
• Depth perception and the ability to judge distances and spatial relationships
• Adjustable focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The individual is regularly exposed to indoor conditions and moderate noise level; the individual is rarely exposed to outdoor weather and temperature extremes.