Manufacturing Support

The Support role acts as the primary communication link between the Inside Sales team, Outside Sales personnel, and the Operations and Shipping departments. This position is responsible for ensuring timely, accurate, and high-quality responses to inquiries regarding job status, location updates, and shipping information. The Inside Sales Support team member is the “runner” for answers, helping to support sales operations and enhance customer satisfaction.

When not actively supporting sales communications, this role will assist with shipping operations and progressively train in quoting and order processing functions.

Key Responsibilities

• Serve as the main point of contact between Sales, Operations, and Shipping teams
  
• Respond promptly to inquiries regarding job status, order updates, and shipping timelines
  
• Track and communicate order progress, delays, and delivery information
  
• Coordinate with warehouse and shipping teams to ensure accurate and timely fulfillment
  
• Resolve customer issues related to orders, shipments, and documentation
  
• Maintain accurate records in CRM and internal systems
  
• Provide administrative support to Inside and Outside Sales representatives
  
• Assist in preparing quotes, order confirmations, and documentation as part of ongoing training
  
• Help improve internal communication processes and response times

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred
  
• 1–3 years of experience in sales support, customer service, or administrative roles
  
• Strong organizational and multitasking skills
  
• Excellent written and verbal communication skills
  
• Proficiency in Microsoft Office (Excel, Outlook, Word) and CRM systems
  
• Ability to prioritize tasks in a fast-paced environment
  
• Detail-oriented with strong problem-solving skills
  

Key Competencies

• Strong sense of urgency and responsiveness
  
• Team-oriented mindset
  
• Clear and professional communication
  
• Ability to manage multiple priorities
  
• Process-driven and detail-focused