Marine Parts Manager

Are you looking for
the next step in your career in a supervisory role?

The organization serves a wide range of customers, from yacht owners and sailboat crews to families, marine enthusiasts, and commercial fishermen who rely on knowledgeable parts support to keep their vessels running safely and reliably. The Parts Department plays a critical role in that mission, balancing technical accuracy, inventory readiness, and responsive customer service in a high -trust environment.

The Parts Manager is a key leadership position with direct influence over daily operations, inventory strategy, and team development. This role is ideal for a marine parts professional who values doing things the right way, enjoys working closely with technicians and customers, and wants to lead within a business that takes pride in its reputation, relationships, and long -term stability.

Requirements

Leadership & Team Management

• Lead, supervise, and support
  Parts Department staff, including Parts Technicians and Warehouse
  Personnel
  
• Delegate work effectively,
  provide coaching and performance feedback, and support professional
  development
  
• Foster a positive, respectful,
  and collaborative team environment
  
• Ensure consistent cross -training
  and knowledge sharing across the department
  

 Department Operations

• Manage employee scheduling and
  ensure front counter and phone coverage
  
• Oversee inventory levels and
  promptly investigate and resolve discrepancies
  
• Generate and analyze reports
  related to parts sales, inventory, and department performance
  
• Review and approve new account
  setups and documentation
  
• Work directly
  with the manufacturer on new programs and initiatives.
  

Inventory Management & Strategy

• Maintain accurate, real -time
  inventory tracking through cycle counts and audits
  
• Identify and resolve inventory
  loss, billing gaps, and obsolete or slow -moving parts
  
• Collaborate with management to
  liquidate obsolete inventory when appropriate
  
• Monitor minimum and maximum stock
  levels and ensure readiness for new product releases
  

 Customer Service & Issue Resolution

• Serve as the escalation point for
  customer concerns and complaints
  
• Deliver and reinforce Helmut’s
  Marine’s customer service commitment
  
• Support front counter and phone
  operations as needed
  
• Encourage and support positive
  customer reviews and follow -up communication
  

Parts Expertise & Technical Support

• Provide Tier -2 parts lookup
  support for complex inquiries
  
• Serve as the primary trainer and
  subject -matter expert for inventory and dealer management systems
  
• Stay current on marine parts,
  accessories, and industry technology
  

 Purchasing, Warranty & Administrative Oversight

• Oversee Volvo Penta and other
  parts purchasing and ensure pricing accuracy
  
• Process and manage Volvo Penta
  warranty claims and core return programs
  
• Maintain accurate records for
  sales, credits, returns, and purchases
  
• Ensure financial documentation is
  complete and accurate prior to submission to accounting
  

 Process Improvement & Strategic Initiatives

• Lead continuous improvement
  efforts within the Parts Department
  
• Collaborate with leadership to
  implement Volvo Penta initiatives, including VPIM and E -Commerce
  
• Train staff on new systems and
  promote adoption with customers
  
• Analyze sales and inventory data
  to support informed decision -making and growth
  

 Government & Contract Opportunities

• Monitor GSA and other procurement
  platforms for marine parts opportunities
  
• Coordinate internal pricing,
  compliance, and bid responses
  
• Competencies
  
• Leadership & Accountability
  
• Strategic Thinking
  
• Analytical Decision -Making
  
• Proactive Problem Solving
  
• Innovation & Continuous
  Improvement
  

Work Environment & Physical Requirements

• Retail and warehouse environment
  
• Regular standing, walking,
  bending, lifting (50+ lbs), and climbing
  
• Exposure to noise, moving
  equipment, and marine service conditions
  

Schedule & Travel

• Full -time; with a rotating Saturday schedule
  
• Occasional local travel for parts
  pickup or delivery
  

Required Qualifications

• Valid driver’s license with a
  good driving record
  
• Prior retail, warehouse, or
  customer service experience
  
• Ability to read, write, and
  communicate effectively in English
  
• Basic math and computer
  proficiency
  
• Marine dealership
  service management required 
  

Benefits

Health,

401K after first year

PTO

Employee Discounts