Market Director, Business Development - Midwest

Company Overview

Shriners Children's is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Job Overview

Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a remote Market Director, Business Development covering our Chicago, Twin Cities, St. Louis and Dayton facilities.

The Market Director Business Development effectively manages regional key business development functions through the use of quantitative and qualitative data systems and sources to evaluate, grow, expand, align and coordinate initiatives throughout the market area. These functions include, but are not limited to, business plan development, business plan implementation, managing physician referral development, strategic planning, affiliation evaluation, and production of ad hoc reports as well as coordination of activities with other areas of the organization. The Director will research, analyze through various methods, and compile reports, presentations and summaries of valid and reliable findings for system leaders to include local facility leaders, Governing Boards, Home Office leaders, and other key stakeholders for Shriners Children's.

The candidate will be based in the Chicago, Twin Cities, St. Louis or Dayton area, but will work remote from home with occasional travel. Travel is estimated at 15%, with visits to each site 6 times a year.

Responsibilities

Leadership

Continuous Improvement
Human Resources
Professionalism
Fiscal Responsibility

Strategic Planning

Demonstrates creativity and innovation in developing strategic directions.
Translates vision into strategies with clear objectives and practical action plans providing clear guidelines for meeting goals.
Demonstrates a long-term view of where the department is going and integrates this view with SHC vision.
Comes to a decision in a timely manner.
Orchestrates the pace and process of change to maintain operating effectiveness.

Communication & Collaboration

Establishes open, candid, and trusting relationship
Uses effective communication skills that demonstrate acceptance for the customer's unique values, beliefs, and practices.
Demonstrated the commitment to work through conflicts to achieve the best possible outcome for those involved.
Promotes collaboration & removes obstacles to teamwork across the organization

Planning & Business Development

Provide market feedback to leadership regarding affiliations, competitive offerings, prospect needs, and generate service development ideas within responsible markets in coordination with local Administrators.
Strategically drive increased patient volumes and revenue to achieve organizational growth.
Work with local leaders and departments to adopt a professional and knowledgeable team approach to each new business opportunity.
Sourcing the local business plans development for submission and approval for the new markets penetration in coordination with local Administrators.
Driving approved business plans implementation and ensuring the plans' goals and success are accomplished and measurable. .
Strategically drive care delivery growth in support of the organization targets.
Work with local Administrators and departments adopting a professional and knowledgeable team approach to new business opportunity.
Planning and coordinating the business plan's implementation and new markets penetration in coordination with local Administrators.
Provides strategic management, planning and analytical support as assigned.
Efficient and effective access and best practices demonstration utilizing evidence based data from internal and external industry repositories and data systems (e.g., Business Objects, Salesforce, CHA, MedeAnalytics, etc).
Management and use of analytical and decision support functions to include: market assessments; service line opportunity assessments; service line modeling; service line financial pro forma development; database assembly, capital planning pursuant to service lines, service line utilization, data systems management and maintenance.
Manages annual compilation, development and submittal of Community Health Needs Assessments (CHNA) and Community Benefit Reports (CBR) as required by appendant federal bodies.
Ongoing data support (i.e. creation, maintenance, and/or management of databases; measurement methods; and statistical methods).
Assists developing and implementing Balanced Scorecards and/or Dashboards to assess organizational performance when and where appropriate as assigned.
Works with Corporate Contract Administrators and local Revenue Cycle staff to facilitate 3rd Party Payor relationships and coordinate strategic local initiatives.

Customer Relationship Management / Partner Relationship Manager (CRM/PRM)

Manages the activities of the Physician Liaisons and determines appropriate referral initiatives to drive growth.
Develops, implements, improves referral sources, and provides referral analysis feedback to leadership of the organization.
Analyzes referral summary reports and data monthly, identifying trends and areas of growth potential.
Works with local Administrators to provide reports and trends on a regular basis with respect to referrals.

Qualifications

Experience:

7 years of progressive healthcare experience required
10 years of experience in a progressive multi-hospital setting would be preferred
Ability to develop statistical methods for decision support, healthcare analytical and financial modeling and pro forma development, and opportunity assessment required
Ability to effectively manage others, drive change and maintain strategic focus in complex and dynamic environments required
Ability to work collaboratively across multiple departments and settings, and process improvement knowledge and skills required
Education:

Bachelor's Degree in a related field (mathematics, statistics, computer programming, database management, information systems, business management, accounting, or appropriate field of study) is required.