Market Lead, Professional Services

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. \n\nOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow \u2013 all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. \n\nPTC Professional Services is seeking a highly experienced and motivated leader driving the business for a market comprised of our Medical Device, and Automotive verticals in North America.\n\nThis is a Director-level leadership role, where success is measured through optimal client outcomes and attainment of corporate goals. This is your chance to deliver client value working on the most innovative solutions in the industry tying together Engineering Design, Manufacturing, and Servicing of PTC client\u2019s products.\n\nYou will be responsible for your clients\u2019 success as well as PTC\u2019s bookings, revenue, and profitability targets. You will oversee teams responsible for both Business Development and Delivery of a range of professional services offerings. You will interact daily with Operations, Work Force Management, Customer Success, the Software Sales team, and the Partner organization in managing the overall strategy and daily execution of your market.\n\nThe PTC Professional Services Market Lead is accountable for the business attainment of your markets and for achieving:\n\n\u00b7 Financial success through; meeting/exceeding, bookings, revenue, and profitability plans, while enabling/accelerating software sales.\n\n\u00b7 Client success by leading clients through adoption of PTC\u2019s technology and assuring customer attainment of meaningful business value from their investment in PTC solutions.\n\n\u00b7 Partner success by positioning and delivery of advisory services in partner led implementations for optimal client outcomes.\n\nCustomer Relationship Management:\n\n\u00b7 Build and sustain relationships up to the CXO/CTO levels through application of superior business acumen and customer relationship management skills.\n\n\u00b7 Create and lead a culture committed to customer attainment of meaningful business value from PTC Solutions and Services.\n\n\u00b7 Apply superior business knowledge of customer situations and objectives to the scoping and delivery of services.\n\n\u00b7 Participation in client steering committees\n\n\u00b7 Mitigate risk of project delivery to both client and PTC.\n\nOperational Management:\n\n\u00b7 Complies with and improves policies, procedures, practices and methods for managing the market business\n\n\u00b7 Ensure internal and customer-facing quality management processes are conducted.\n\nOrganizational Management:\n\n\u00b7 Coach and mentor resources to motivate, grow and retain top talent.\n\n\u00b7 Support the PTC performance review process by providing personnel feedback.\n\n\u00b7 Align the extended market team (including shared resources) to the Market\u2019s core strategy.\n\n\u00b7 Communicate goals and initiatives.\n\n\u00b7 Maintain team motivation through frequent, effective communication of plans, successes, and opportunities to improve.\n\nSkills and Experience:\n\n\u00b7 Master\u2019s degree preferred\n\n\u00b7 12 years\u2019 experience in professional services roles, including leadership roles.\n\n\u00b7 Experience matrix-managing a team of at least 20 people.\n\n\u00b7 Interaction with senior leadership, up to EVP level.\n\n\u00b7 Ability to work on unusually complex problems and provides solutions that are highly creative requiring state of the art business and technical knowledge.\n\n\u00b7 Strong competency with typical professional services systems, processes, and tools. It is preferred the candidate has experience with identifying and improving said systems, processes, and tools.\n\n\u00b7 Development of departmental and organizational goals and objectives / metrics and plans.\n\nBasic Qualifications:\n\n\u00b7 Bachelor\u2019s degree in one of the the fields of Business Management, IT, Manufacturing, Computer Science\n\n\u00b7 5+ years of progressive people management experience.\n\n\u00b7 Client Management experience\n\nAt PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nPTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC\u0027s Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.\n\nLife at PTC is about more than working with today\u2019s most cutting-edge technologies to transform the physical world. It\u2019s about showing up as you are and working alongside some of today\u2019s most talented industry leaders to transform the world around you. \n\nIf you share our passion for problem-solving through innovation, you\u2019ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?\n\nWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\"\n