Market Manager

Job description:

We are seeking a dynamic and results-driven Market Manager to lead and oversee final mile delivery operations, driving performance, customer satisfaction, and market growth. This critical leadership role will manage Supervisors and Delivery Drivers while ensuring operational excellence, compliance, and profitability.

This role requires exceptional communication and problem-solving skills, strong operational expertise, and the ability to work independently while making sound, data-informed decisions.

Key Responsibilities

Operations Management

• Oversee daily operations, ensuring timely and safe delivery of products
• Troubleshoot service, safety, and customer escalations throughout the day
• Manage budget performance, accounts receivable, and driver settlements
• Meet or exceed key performance metrics (QOS, TDI, On-Time Delivery, etc.)
• Perform regular field audits to ensure compliance and delivery quality
• Implement strategies for continuous improvement in efficiency and customer service

Delivery Team Leadership

• Supervise, coach, and motivate Supervisors and Drivers (employees and/or ICs)
• Lead recruitment, onboarding, and retention efforts for delivery teams
• Maintain a strong presence in the field to engage and develop delivery personnel

Client & Customer Focus

• Ensure accurate route planning and delivery team assignments
• Build and maintain strong relationships with clients and customers
• Communicate proactively with stakeholders to resolve issues and ensure satisfaction

Administrative Duties

• Manage internal reporting, payroll approvals, and compliance documentation
• Use company systems and tools to monitor operations and performance metrics
• Assist with special projects or duties as assigned by leadership

 Qualifications & Skills

• 4+ years of leadership experience in logistics, transportation, or last-mile delivery
• Strong analytical, organizational, and decision-making skills
• Excellent interpersonal and communication abilities (written & verbal)
• Proficiency with Microsoft Office Suite and logistics software
• Ability to read and interpret safety procedures, SOPs, and regulatory materials
• Must have a valid driver’s license and reliable transportation
• High school diploma or GED required; Bachelor's degree preferred

Join our team as a Market Manager and contribute to our mission of delivering exceptional value to our customers while driving the success of our organization!

Job Type: Full-time Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Albany/Syracuse

Willingness to travel:

• 25% (Preferred)

Work Location: In person