Market Manager I

The Market Manager directs the operations of a full-service retail location, and sets the standard for a positive branch environment and excellent Member service consistent with the Pillars of Alabama ONE by providing effective leadership and coaching to the branch team while managing the daily operations of the branch. Market Managers assign and direct the work of the retail and platform team; ensure effective communication with the team; serve as a conduit to management with Member/employee issues, accolades, and concerns; establish expectations, communicate goals, and provide feedback to ensure metrics are reached; confer with Members as the principal loan officer to provide recommendations and guidance related to lending needs and analyze loan requests to make credit decisions based on established consumer lending guidelines, communicating decisions to the Member; and oversee the general maintenance and security of his/her location by ensuring proper control and accountability of cash and adherence to applicable credit union policies and procedures. He/She will represent the branch and Alabama ONE in civic and community activities and partners with Select Employee Groups (SEG) to attract business and increase Membership.

Duties and Responsibilities:

• Manage daily branch operations; assign and direct work of retail and platform TEAM in the branch; ensure effective communication and serve as conduit to management with Member/TEAM issues, accolades, and concerns; establish expectations, communicate goals with branch TEAM, and provide feedback to ensure metrics are reached
• Confer with Members as the principal loan officer to provide recommendations and guidance related to lending needs and analyze loan requests to make credit decisions based on established consumer lending guidelines, communicating decisions to the Member
• Oversee and ensure delivery of excellent Member service consistent with the Pillars of Alabama ONE
• Oversee the general maintenance and security of the branch location; ensure proper control and accountability of cash and adherence to applicable credit union policies and procedures
• Represent branch and Alabama ONE in civic and community activities; partner with SEGs to attract business and increase Membership
• Perform other duties as assigned

• Minimum of three to five years of related experience to include leadership and/or supervisory experience.  
• Ability to effectively lead and communicate with TEAM. 
•  Must display positive attitude as well as a pleasant, professional demeanor. 
•  Must demonstrate ability to work toward and attain established goals.