Market Retail Coordinator

 

Position Title:            Market Retail Coordinator 

Reports To:                Director of Retail Operations 

Status:                            Salary; Exempt 

Position Summary:  Provides operational support to the Director of Retail Operations as it relates to the retail operations of the assigned market. Provides leadership and operational support to the retail staff in the assigned market. Responsible for planning, directing and organizing the daily retail operations in the market.  Deals directly with new and existing customers to expand and strengthen banking relationships by providing prompt, accurate and friendly service to all customers. Is directly responsible for the management, coaching and development of the retail staff in the market under their supervision. Perform duties related to a variety of bank deposit operation functions at the branch level on an “as needed basis”.                                                

 

Principal Responsibilities and Duties: 

Supervisor Responsibilities:Supervises facility retail staff and new account staff in the market as assigned.

Primary Job Location:  Winfield Main. Travel to facilities as needed or assigned.

Education and Experience Requirements:  High school graduate/GED required. Some college level or military equivalent preferred. Minimum four years in a retail branch banking environment and sales experience is preferred. Understand Federal, State and Union State banking rules and regulations. Bank related courses strongly recommended.

Specific Skills Required: Ability to communicate effectively with people both internally and externally through verbal and written skills. Background in customer service and sales. Demonstrated proficiency in operations, transaction accuracy and referrals. Detail-oriented, organized with the ability to identity and solve problems quickly. Ability to multi-task with an ability to follow policy, procedures and regulatory banking requirements.  Excellent computer skills and knowledge is required.  Proficiency in Word, Excel, Outlook and PowerPoint programs. Demonstrated leadership abilities and works well with all levels within the organization. Fosters a team environment. Strong people skills required. Able to handle confidential information and positively represent the company.

Competencies: Leadership presence, problem solving, approachability, critical thinking, customer focus.   

System Accesses: Precision, Business Process Manager, Integrated Teller, Teller Source Capture & Back Counter Capture, Card@Once, Microsoft Office Suite, etc.

Equipment Used: Office equipment which includes computer, multi-line phone system, copier, adding machine, currency counter, coin counter, coin wrapper, projector and imaging scanner.

Working Conditions: Work is performed in an office environment. Periodic (less than 10% of the time) physical exertion to manually move, lift, carry or push heavy objects or materials weighing up to 50 pounds; Constant and repetitive use of arms and hands below shoulder level for computer usage; This position exists in an office environment requiring the individual to perform normal activities including, but not limited to, lifting, filing and retrieving, operating office equipment, etc. Frequent travel between facilities will be required. 

This job description describes the general nature and level of work performed by the employee assigned to this position. Responsibilities and duties describe those functions considered essential to the performance of the job. This description does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by their supervisor. All requirements are subject to change over time, at the discretion of your supervisor, and to possible modification to reasonably accommodate individuals with a disability.