Marketing Administration Coordinator

If you enjoy working collaboratively, delivering exceptional internal customer service, and supporting a fast-paced operation where accuracy matters, you'll be a great fit for this role.

The individuals who thrive in this position are proactive, highly organized, detail-oriented professionals who take ownership of their work and genuinely enjoy helping others succeed.

The Marketing Administration Coordinator serves as a critical operational partner for Asia Pacific (APAC) Sales and Marketing teams, coordinating timeshare tour appointments and supporting business objectives through accurate administration, responsive service, and effective cross-functional collaboration. Acting as a central point of contact between Sales Offices, Marketing Representatives, leadership teams, and regional partners, this role helps optimize tour operations while maintaining a high standard of excellence and accountability.

Why do Team Members Like Working for us?

We offer an excellent benefits package to our full-time Team Members that include:

• Hourly Pay: $21.00 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Programs - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program including Paid Sick Days and Parental Leave
• Team Member Recognition and numerous learning and advancement opportunities and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

Our Call Center is operates from 6:30 a.m. to 10:00 p.m. Work schedule will be assigned based on business needs.

As a Marketing Administration Coordinator you will be responsible for:

Deliver Exceptional Hospitality

• Provide outstanding service and support to both internal and external customers through phone and email communications.
• Create positive experiences by responding promptly, professionally, and courteously to inquiries and booking requests.
• Serve as a trusted resource for Sales, Marketing, and Operations partners across the APAC region.

Coordinate Tour Operations

• Book, modify, reschedule, and cancel timeshare tour appointments while ensuring compliance with established policies, procedures, and marketing program requirements.
• Review and qualify tours and leads against a complex set of eligibility criteria, tour rules, promotional requirements, and regional business guidelines.
• Evaluate booking information for accuracy and completeness while exercising sound judgment in identifying discrepancies, exceptions, and qualification concerns.
• Navigate multiple business systems to research, verify, document, and process tour activity accurately and efficiently.

Collaboration and Accountability

• Build strong working relationships with Sales Galleries, Marketing Representatives, leadership teams, and regional partners.
• Communicate proactively to resolve issues, share updates, and support operational goals.
• Contribute to a positive team environment by sharing knowledge, supporting colleagues, and working collaboratively toward common objectives.
• Take ownership of responsibilities and follow through on commitments to ensure successful outcomes.

To fulfill this role successfully, the following minimum qualifications and experience is required:

• Ability to work a flexible schedule including evenings, holidays, and weekends
• Proficient in Microsoft Word, Excel and Outlook and experience using 10-key keypad
• Ability to provide professional customer service over the phone
• Intermediate interpersonal skills with the ability to comprehend and communicate in English both verbally and written
• Strong organizational skills to manage multiple duties in a fast-paced work environment
• Moderate skills with working with multiple programs and screens simultaneously
• High School Diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Japanese and/or Korean speaking
• Previous phone experience or Call Center experience
• Previous data entry experience
• BA/BS/Bachelor's Degree

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.