Marketing & Customer Service Specialist

Marketing & Customer Service Specialist

Location: Austin TX

Employment Type: 90-Day Contract → Full-Time
Experience Level: Mid-Senior
Compensation: $70,000–$90,000 annual salary (upon full-time conversion)
 
Benefits (upon full-time conversion):
Medical, dental, and vision coverage · 401(k) · company-supported life insurance

Reporting & Collaboration:
During the initial contract period, this role will work closely with the EVP of Business Development and the in-house development team.

About Vendidit
Vendidit provides innovative solutions for individuals and businesses engaged in the recommerce market. We make it easier to buy, sell, and manage products in ways that are efficient, reliable, and sustainable. Our mission is to help keep items out of landfills and put them in the hands of people who will use them, creating value for our partners while supporting a more circular economy.

Job Summary
The Marketing and Customer Service will be a key driver of Vendidit’s brand presence, digital engagement, and creative content across all marketing channels. This hands-on role blends marketing strategy with creative design execution, including social media, video content, online marketplace visuals, email campaigns, and other promotional materials. Drive demand generation and customer satisfaction for Vendidit’s software products by executing marketing campaigns, handling inbound customer support, and feeding product/UX insights to the team.The Specialist will report directly EVP of Business Development , in-office role based in Austin, Texas. Candidates must live in the Austin area.

Key responsibilities

• Plan and execute digital marketing campaigns (email, PPC, social, content) to generate qualified leads.


• Create and maintain marketing collateral: case studies, blog posts, product pages, landing pages, and drip sequences.


• Manage CRM (HubSpot/other): segment lists, run nurturing flows, track campaign performance.


• Serve as first-line customer support for inbound requests via email, chat, and phone; triage issues and escalate technical tickets to engineering.


• Onboard new customers: product walkthroughs, documentation delivery, and success check-ins.


• Collect and synthesize customer feedback and feature requests; coordinate with product and dev teams.


• Monitor and report on marketing and CS KPIs; recommend optimizations.

Maintain knowledge base / help center content and update FAQs.

Qualifications & skills

• 2–4 years in B2B SaaS marketing or customer success/support.


• Comfortable with CRM, helpdesk tools (e.g., HubSpot, Zendesk, Intercom) and analytics (Google Analytics).


• Strong writing and content-creation skills; basic design skills (Canva) a plus.


• Good technical aptitude to understand software concepts and reproduce issues for engineers.


• Excellent verbal and written communication; customer-focused mindset.


• Ability to multitask, prioritize, and work cross-functionally.

Success metrics

• MQLs and SQLs generated, conversion rates from campaigns.


• Response time and first-contact resolution for support.

Customer satisfaction (CSAT) and Net Promoter Score (NPS) trends