Marketing & Office Support Specialist

Our Mission: “Changing lives throughout Eastern North Carolina.”  

Change Lives Beginning With Yours! 

Carolina Therapy Connection is seeking a creative and organized Marketing & Office Support Specialist to grow our brand while supporting daily clinic operations. This unique role combines marketing, event planning, and community outreach with front desk support like checking in/out clients, scheduling appointments, and ensuring families feel welcomed.

What You’ll Do

• Create and manage content across Facebook, Instagram, TikTok, LinkedIn, YouTube, and Google.
• Publish 2 blogs per month, maintain website/SEO, and send monthly newsletters.
• Assist with planning and promoting clinic/community events.
• Build referral relationships and track marketing results.
• Support clinic operations by checking in/out clients, collecting payments, scheduling/rescheduling appointments, and answering phones.
• Help keep the clinic organized and welcoming for families and staff.

What We’re Looking For

• Strong social media and content creation skills (Canva, CapCut, WordPress).
• Comfort with SEO, Google Analytics, and marketing platforms.
• Great communication, organization, and multitasking abilities.
• A team player who’s equally comfortable behind the camera or at the front desk.
• A heart for service and alignment with our mission of changing lives.

Full-Time Benefits

• Paid Time Off (PTO) and paid holidays
• Health, Dental, and Vision Insurance
• Employer-paid life insurance
• Retirement Matching Program
• Continuing Education Reimbursement
• Employee Assistance Program with free in-person counseling sessions

Why Join CTC?

• Be part of a mission-driven, faith-based team impacting children and families.
• A creative, supportive environment where your work truly matters.
• Growth opportunities in marketing, administration, and community engagement.

If you’re ready to combine creativity with client care, apply today!

Skills and Qualifications

Education and Experience 

• High school diploma or equivalent required; post-secondary education or certification in office administration or healthcare management preferred.  
• Experience in an administrative or customer service role, ideally within a healthcare or therapy clinic setting.

•   Strong organizational skills for managing schedules, insurance authorizations, and patient records.  
•   Proficiency in using Electronic Health Records (EHR) systems.  
•   Ability to multitask and prioritize tasks efficiently.  

Customer Service 

• Excellent interpersonal skills to build relationships with clients, referral sources, and team members.  
• Strong verbal and written communication skills for clear and professional interaction.  
• A positive and patient demeanor, ensuring a welcoming experience for clients.  

Technical Skills

• Familiarity with Canva, social media platforms, sending faxes, scheduling software, and office equipment.  
• Basic knowledge of social media platforms and marketing tools for content creation and reviews.  

Insurance and Compliance Knowledge

•  Understanding of insurance processes, including Medicaid and private insurance authorizations.  
•  Familiarity with documentation requirements for medical and therapy services.  

Problem-Solving and Adaptability

• Ability to develop and implement systems to enhance efficiency.  
• Adaptable to changing schedules and clinic needs while maintaining professionalism.  

Team Collaboration 

•  A supportive and respectful attitude toward team members.  
• Willingness to assist in creating a fun, organized, and efficient clinic environment.  
• Good working relationship across all 5 locations
• Willing to travel to clinic locations when necessary

Performance Expectations

• Uphold the clinic’s mission: “Changing lives throughout Eastern North Carolina.”  
• Meet key performance indicators such as; Create and manage content across Google and all social media platforms, publish 2 blogs per month, maintain website/SEO, and send monthly newsletters; Assist with planning and promoting clinic/community events. 
• Support clinic operations by checking in/out clients, collecting payments, scheduling/rescheduling appointments, and answering phones.  

Workplace Culture

• Be an ambassador of the clinic’s values by fostering meaningful connections with clients and colleagues.  
• Participate in team events and contribute to a supportive and collaborative work environment.  

Physical Requirements

• Ability to perform light housekeeping tasks such as organizing, disinfecting, and completing laundry.  
• Comfortable working in a dynamic, fast-paced environment.