As a marketing consultant, I will continue supporting a client's save orchestration efforts by owning execution delivery across multiple retention-related workstreams. This includes driving cross-functional collaboration, assisting with story development and project planning, QA alignment, and hands-on prod testing.
This proposed role focuses on the "how," translating strategic inputs into actionable deliverables that accelerate delivery, reduce ambiguity, and improve program performance.
Proficiency in AEP/AJO is required.
Information Security Responsibilities
- Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
- Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
- Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
- Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
Key Responsibilities:
- Lead day-to-day delivery for Save Orchestration workstreams, ensuring consistent progress against roadmap and stakeholder expectations
- Own detailed story creation across platform, engineering, and PEGA teams
- Develop, document, and manage end-to-end workflows that reflect approved Save strategies and motions
CRM & PEGA Integration Enablement: - Act as the executional bridge between the CRM team and the PEGA/Engineering teams, translating save motion strategy into user stories
- Support configuration and optimization of PEGA decisioning flows to reflect segmentation, treatment logic, and dynamic offer capabilities
- Collaborate with PEGA architects, developers, and QA teams to ensure logic meets business intent and is tested appropriately
Documentation & Stakeholder Communication: - Maintain clear, structured documentation for stories, flows, and logic maps.
- Provide weekly updates, sprint reviews, and cross-functional demos to ensure transparency and alignment.
- Support onboarding or knowledge transfer to new team members or partners when necessary