Marketing, Creative Operations Specialist

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Genstar Capital, serving 2 million customers across 48 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. 

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.  

  

Position Summary

This role of Marketing, Creative Operations Specialist supports the marketing production team by performing creative reviews, assist in managing the flow of marketing materials, and aiding in timely/clear communication to internal and external teams. Ideal for proactive individuals with strong communication skills who thrive in fast-paced, collaborative environments and are eager to grow their experience in creative operations, process improvement, and production coordination. 

Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to: 

• Creative review of internal art and external live proofs 

• Aid in trafficking and reconciliation of marketing materials internal and external 

• Help maintain internal creative schedules to ensure creatives are reviewed and approved through internal processes on schedule  

• Communicate the status of material to internal and external groups 

• Identify, track, and escalate delays that may impact timely approvals 

• Assist in tracking down relevant information and troubleshooting errors 

• Organize and document external vendor communications  

• Communicate changes to internal & external teams in an effective & efficient manner to ensure changes are carried out in designs 

We're Excited if this is You!

Experience and Qualifications of the Role:

• 1+ years of experience in Marketing Creative Proofreading  

• 1+ years of experience in related fields such as Marketing, Production, Quality Control, or Process Improvement 

• Assertive and independent thinking in daily work and decision-making 

• Proactive mindset  

• Strong writing and communication skills 

• Undertake all aspects of work with a sense of urgency 

• Deliver timely, quality, clear, concise and accurate work 

• Ability to work in a fast-paced environment  

Education:

• Bachelor’s degree in marketing, business or related discipline or equivalent experience  

Computer Skills:   

• Experience working with tools such as Microsoft office, Adobe Workfront, and ASANA 

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $28.53 - $42.80 Hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.  

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.


• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.


• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.


• Generous Paid Time Off: Take the time you need to recharge and relax.


• Education Assistance Program: Invest in your growth and development with our support.


• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.


• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.


• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies:

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Composure -  Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. 

Learning on the fly/Listening - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Intellectual Horsepower -Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.