Marketing Generalist

Join Pylon's marketing team.

We're a startup based in San Francisco backed by a16z, General Catalyst, and Y Combinator.

We're building the next-generation customer support platform.

We're growing exceptionally fast. In two years we've gone from 0 to 600 customers with current pipeline almost all inbound.

Our market is massive. We compete with giants like Salesforce Service Cloud ($8.3B/yr) and Zendesk ($1.3B/yr).

Your job is to become the Pylon product expert and help educate the prospects and customers on how it works.

The Product

• We're building the first customer support platform built for B2B companies

• We fully replace support platforms like Zendesk, Intercom, Salesforce Service Cloud

• Our customers are early-stage B2B tech companies

• Checkout the demo video on our website (usepylon.com) or our docs (docs.usepylon.com)

Your Immediate Projects

1. Post product updates 5x/week on LinkedIn & X (example)

2. Weekly spotlights and feature update newsletters

3. Create product guides, blog posts

4. Assist our PMM with product launches and videos

About Us

• Full team is 30+ people and growing quickly

• You'd be under the GTM team which consists of 4 AEs, 1 PMM, and 1 founder

• Located in-person in San Francisco (690 5th st)

• Series A, $20M raised to date

Requirements

• You've done the role before and can work autonomously

• You're organized, scrappy, and biased toward action

• You're a clear, concise writer and able to write in a startup-friendly, "non-corporate" and "non-marketing" tone

• 1+ years product marketing experience

• 1+ years working at a B2B SaaS startup

• Excited about working at an early stage startup

• Excited to work in-person 5x / week in our SF office

Nice to Haves

• You have good design sense