Marketing Lead

Chick-fil-A Urgent Marketing Lead Position Available Now!

Are you looking for a dynamic work environment that fosters teamwork and leadership? Do you thrive in a positive, people-focused atmosphere? If so, Chick-fil-A has the perfect opportunity for you!

Join our team as a highly skilled Marketing Lead and take your career to the next level! At Chick-fil-A, we believe in investing in our team members and giving back to the community. This role not only offers a chance to shape our marketing strategies but also provides a supportive environment where you can grow and learn.

Key Responsibilities:

Marketing Lead – Core Responsibilities

Social Media & Digital Presence

• Own and execute consistent weekly social media content across all restaurant platforms
• Plan, create, post, and engage with content that reflects the Chick-fil-A brand and local community
• Use social media to highlight food, team members, events, promotions, and moments of care

Events & Community Engagement

• Plan, promote, and oversee monthly events that drive traffic, build community, and enhance brand connection
• Coordinate logistics including promotion, staffing, Cow appearances, and post-event recap
• Partner with local schools, organizations, and community groups as appropriate

Sales Channel Seeding & Growth

• Develop and execute seeding strategies across all sales channels (drive-thru, dine-in, mobile, delivery, catering)
• Support Limited Time Offerings, seasonal promotions, and traffic-driving initiatives
• Collaborate with leadership and operations to ensure seeding efforts are well-timed and well-executed

Internal Team Celebrations & Culture

• Oversee internal team celebrations including recognition moments, holidays, milestones, and wins
• Create meaningful, fun, and on-brand experiences that reinforce team culture and appreciation

In-Restaurant Marketing & Signage

• Own the marquee, community boards, and in-restaurant marketing displays
• Ensure messaging is current, accurate, visually appealing, and aligned with brand standards
• Refresh content regularly to support events, promotions, and storytelling

Marketing Materials & Publication

• Oversee the creation, approval, and publication of marketing materials
• Ensure all materials meet Chick-fil-A brand guidelines before use
• Manage timelines so materials are ready ahead of events and promotions

Cross-Functional Collaboration

• Work closely with Leadership, Operations, Catering, Training, Facilities, and Social Media support
• Serve as the central point of coordination for marketing efforts
• Communicate clearly to ensure alignment and smooth execution

Operational Support & Guest Experience

Line Work & Restaurant Operations

• Spend 20–30 hours per week working on the floor (front counter, drive-thru, expo, or other operational positions as needed)
• Stay actively connected to guests, team members, and day-to-day operations to ensure marketing efforts are relevant and effective
• Model Chick-fil-A standards of hospitality, urgency, and professionalism during all shifts

Guest Recovery & Care

• Support guest recovery efforts by addressing concerns, resolving issues, and creating “wow” moments
• Partner with leadership to follow up on guest feedback, complaints, and opportunities for care
• Help turn service recoveries into positive brand experiences and long-term guest loyalty

Guest Retention, Sampling & Engagement

• Support guest retention through storytelling, follow-up, promotions, and moments of care
• Plan and execute sampling initiatives to introduce products and support LTOs
• Coordinate staffing, timing, and messaging with operations

Marketing Meetings & Planning

• Actively participate in monthly marketing meetings
• Bring ideas, insights, performance updates, and upcoming plans
• Align priorities with business and community goals

Organization, Execution & Follow-Through

• Manage timelines and details from idea to execution
• Ensure events, promotions, and communications are completed with excellence
• Maintain organized calendars, files, and marketing assets

Benefits

• Flexible schedule to fit your lifestyle
• Paid time off for work-life balance
• Health insurance
• 401(k) with matching

Work Environment

• Full-time position with 8- or 10-hour shifts
• Combination of marketing leadership and 20–30 hours/week of operational line work
• On-site role with weekend availability
• Fun, fast-paced, team-oriented environment

Why Apply?

• Opportunity for personal and professional growth
• Be part of a company that values people and purpose
• Engage in meaningful work that impacts both guests and the community

Location: Vineyard 1539 N Loop 1604 W, San Antonio, TX 78258, USA

Ready to take the next step in your career? Apply now and be a part of the Chick-fil-A family!

Work schedule

• 8 hour shift
• 10 hour shift
• Monday to Friday
• Weekend availability

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• 401(k)
• 401(k) matching