Marketing Manager

The Role

The Marketing Manager is an operations-serving leader responsible for growing traffic, protecting the brand, and representing Chick-fil-A in the community—all while actively working in the restaurant.

You will earn influence by:

• Showing up prepared
• Working alongside the team
• Executing consistently
• Delivering results that can be measured

Non-Negotiable Responsibilities:

Operations 

• Serve regular shifts in FOH and/or BOH, including peak periods
• Model speed of service, accuracy, food safety, and hospitality standards
• Support Supervisors and Directors during rushes—not observe from the sidelines
• Identify operational breakdowns and communicate clearly with leadership
• Be trusted on the floor when things get busy

If you cannot succeed operationally, you will not succeed in this role.

Marketing & Brand Execution 

• Own execution of the restaurant’s local marketing plan
• Plan and execute events that drive traffic
• Build and maintain relationships with schools, businesses, and community leaders
• Manage in-store marketing and ensure promotions are executed correctly
• Create and publish authentic content rooted in real operations
• Manage local social channels in alignment with brand standards
• Drive catering awareness, including our Food Truck operation
• Track results and report what worked, what didn’t, and why

Leadership Expectations

• Act like an owner, not a coordinator
• Hold yourself accountable before being held accountable
• Communicate clearly and directly with leaders and team members
• Coach team members on hospitality and brand representation
• Raise the standard—never lower it to make things easier

Who This Role Is For

• Proven leader with real-world execution experience
• Comfortable being coached and corrected
• Organized, disciplined, and follow-through oriented
• Confident speaking with guests, business owners, and community partners
• Willing to be on their feet, in uniform, and in the work
• Results-driven—not ego-driven
• Chick-fil-A experience is a plus. Coachability and strong work ethic are required.

Why This Role Matters

You will help determine:

• How the community perceives the restaurant
• Whether marketing efforts actually move the business
• How well the brand shows up when it matters most
• This role has visibility, influence, and pressure. High performers thrive here.

What We Offer

• Leadership development with real responsibility
• Clear expectations and direct feedback
• Competitive pay and growth opportunity
• Excellence Trips to our Corporate Support Center and/or other Restaurants
• Positive, high-standard culture
• Free meals on shift
• Closed Sundays

Benefits

• Paid time off
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance