Marketing Manager - Room for Advancement

Title: Senior Marketing Manager – Healthcare Delivery In-Store Experiences

Pay Rate: $40.70/hr

Location: Woonsocket, RI, Boston, MA, Wellesley, MA, or SoHo, NYC (Mon & Fri Remote, Tue – Thu Onsite)

As a Senior Marketing Manager of Healthcare Delivery In-Store Experiences, you will play a critical role as we create new and exciting experiences within our retail and clinic locations. In collaboration with cross functional teams, you will bring unique health service strategies and format pilots to life, with a customer-first approach. You will work on a diverse team that cares for the well-being of our customers and colleagues by working together in a supportive, collaborate, and Agile environment.

You will be part of a team responsible for creating inspiring in-store patient experiences, focused on our delivering innovative retail health services pilots within newly reimagined store formats, primarily focused on improving consumer access to high-quality, personalized healthcare. You will play a key role in driving utilization and adoption of these services within the physical environment.

Job Duties:

• Develop health-centric retail experiences that are rooted in consumer insights and patient empathy with a test and learn mentality aimed at validating hypothesizes that elevate how healthcare is delivered
• Lead the strategic development of customer-focused experience strategies and pilots amongst cross-functional teams, ensuring proper execution of end-to-end strategies while also innovating and creating new ways of thinking and tactics that meet objectives
• Leverage insights from a variety of internal and external data sources, outlining key customer journeys for these experiences, particularly outlining decision-making points and pain points that our retail experience design needs to consider
• Establish and maintain strong cross-functional relationships with key internal stakeholders, such as Customer Experience, Healthcare Delivery, Health Services Marketing, Creative, Experience Design, Architecture & Engineering, Construction, Legal, Finance, and Operations teams

Job Qualifications:

• 5+ years of marketing, customer experience, experience strategy, and/or service design experience, with a strong foundation of business and consumer understanding
• 5+ years of cross-functional leadership experience
• Experience working in retail or healthcare environments, with a focus on the store and/or customer experience; a strong familiarity with the in-store retail environment and a deep appreciation of end-to-end consumer shopping experience
• A strong initiative-taking, high-capacity personality who can win in a demanding, performance-driven environment and make thoughtful decisions even when under tight deadlines
• Excellent communication skills that can be effectively articulated in both written and oral forms across a diverse audience base
• Ability to problem solve by identifying and removing barriers while maintaining a positive and collaborative attitude
• A proven history of working collaboratively with internal and external business partners to deliver business results and ROI
• Prior experience working with internal creative and external agencies, including the ability to provide strategic direction, feedback, and ensure that creative is delivered on strategy
• An intellectual curiosity and willingness to question the status quo to drive improvements and optimizations
• Experience working in a highly matrixed organization
• Strong PC knowledge, including Microsoft Office, Word, Excel, and PowerPoint
• A minimum of a Bachelor’s Degree in Marketing, Business, or other related field