Marketing Operations Specialist

Reports to: Marketing Operations Manager

Location: Must live in Cincinnati metro area (or be willing to relocate)

Onsite Requirements: Onsite; Remote flexibility as needed

Travel: Minimal; occasional tradeshow support

Work Authorization: Must be authorized to work in the U.S.

**Sponsorship is not available at this time**

Exemption Status: exempt 

Job Description

This position will give you the opportunity to support:

Marketing Technology & Systems

• Support and optimize HubSpot across Marketing, Sales, and Service Hubs.
• Build and maintain marketing automation workflows, forms, landing pages, and email campaigns.
• Improve lead scoring and routing, segmentation, lifecycle stages, CRM processes, and marketing data quality.
• Own the day-to-day management and continuous optimization of the Waites website, ensuring it reflects current brand messaging, supports lead generation, and delivers an excellent user experience.
• Support SEO/AISO execution: on-page updates, metadata, and technical fixes that improve organic visibility and LLM mentions.
• Assist with integrations between HubSpot and other marketing tools.
• Document and continuously improve marketing processes and operational workflows.

Analytics & Business Intelligence

• Build and maintain dynamic dashboards that provide real-time visibility into marketing performance and connect marketing efforts to pipeline impact, revenue, and customer growth.
• Create reports and visualizations that help the marketing team and leadership make data-driven decisions from a variety of data sources.
• Monitor campaign performance, identify trends, and recommend opportunities for optimization.
• Ensure marketing data is accurate, consistent, and actionable across platforms.
• Help scale marketing measurement, attribution, and forecasting capabilities as the organization grows.

AI & Process Automation

• Identify and execute opportunities to leverage AI to improve marketing productivity and campaign performance.
• Research and evaluate emerging AI and marketing technologies.
• Help create scalable systems that allow the marketing team to work more efficiently.
• Champion continuous improvement by identifying smarter ways to execute recurring marketing activities.

Campaign Operations

• Support the execution of integrated marketing campaigns across digital, email, events, webinars, and content marketing.
• Coordinate campaign assets, timelines, and marketing workflows.
• Manage the intake, assignment, and follow-up processes for leads collected at tradeshows and industry events.
• Assist with audience segmentation, lead management, and campaign reporting.
• Help ensure campaigns are executed accurately, efficiently, and on schedule.
• Build and execute post-event email sequences and nurture flows tailored to tradeshow audiences.
• Monitor performance metrics and continuously test and refine to improve results.

Customer Education and Training Programs

• Build and automate customer marketing programs to enhance the customer experience
• Partner with writers to build and maintain a robust knowledge base, ensuring content is accurate, accessible, and up to date.
• Identify content gaps and work cross-functionally with product, service, and support teams to address them.

Qualifications & Requirements:

• Bachelor's degree in Marketing, Business, Analytics, Information Systems, or a related field preferred.
• 2-5 years of experience in marketing operations, marketing analytics, digital marketing, marketing automation, or marketing technology.
• Experience with HubSpot or another CRM and marketing automation platform.
• Experience building dashboards using HubSpot, Looker Studio, Power BI, Tableau, or similar business intelligence tools -  bonus points if you’ve enabled Claude Code, Replit, or other AI tools.
• Strong analytical skills with the ability to translate data into meaningful business insights.
• Excellent technical aptitude and enthusiasm for learning new systems and technologies.
• Strong organizational skills with exceptional attention to detail.
• Experience using and curiosity about AI tools such as ChatGPT, Claude, Gemini, etc. and excitement for applying them in everyday marketing work.
• A continuous improvement mindset and passion for building better processes.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, collaborative environment.

Bonus Qualifications:

• HubSpot certifications
• Experience with website CMS platforms
• HTML and CSS fundamentals
• Workflow automation tools
• Basic SQL or data analysis experience
• Customer marketing or lifecycle marketing experience
• B2B SaaS or industrial technology marketing experience
• Experience using AI development tools such as Replit, Claude Code, Codex, etc. to build productivity tools.

Culture Fit Requirements:

• High intellect and strong analytical skills
• Innovative and driven to constantly improve
• Non-bureaucratic, flexible, and able to thrive in a fast-moving environment
• Positive energy and attitude towards people and problem-solving 
• Demonstrates a balance of humility, strong work ethic, and interpersonal savvy ("Humble, Hungry, and Smart") in approach to teamwork and problem-solving.  
• A genuine human.
• Demonstrates a “Can Do” mentality. 

Why Waites? 

At Waites, we offer an attractive base salary with a strong history of profit sharing. We are intensely customer-focused, with a culture that encourages hard work, fun, and mutual success. As we continue to grow, there will be many opportunities for professional advancement and development. If you are a talented marketing operations professional looking for an exciting new challenge, please apply!

Learn more about who we are and what we do by checking out our website at www.waites.net.

WST is an Equal Opportunity Employer.