Marketing Operations Specialist, Amazon

ABOUT DSC:

In 2011, Dollar Shave Club didn’t just shake up the shaving aisle—we reinvented it. A viral video put us on the map, and our direct-to-consumer model challenged an entire industry by making great razors accessible, affordable, and actually fun to buy. 

Since then, we’ve grown far beyond blades. From grooming to personal care, we’ve built a lineup of quality essentials designed to make life easier (and smoother), whether you find us online or in stores near you.

Today, DSC is expanding into new categories and new markets, but our DNA hasn’t changed. We’re still here to cut the BS, deliver real value, and bring a little humor to the everyday routine.

So what are you waiting for? Join the Club.

ROLE SUMMARY:

The Marketing Operations Specialist, Amazon is a hands-on role responsible for keeping Dollar Shave Club’s Amazon presence running strong and continuously improving. This role supports execution across reporting and insights, content and creative management, catalog health,  promotions, and helping ensure the brand shows up accurately, competitively, and in line with Amazon best practices.

The Amazon team at Dollar Shave Club is small, collaborative, and non-hierarchical, with everyone staying close to the work and partnering cross-functionally to get things done. We’re looking for someone with a positive, team-player attitude, a curious mindset, and a desire to test and learn. Dollar Shave Club encourages intelligent risk-taking and believes in running continual tests, learning quickly, and not being afraid to fail fast; all in service of making the Amazon experience better for our customers.

RESPONSIBILITIES:

Reporting & Analysis (30%)

• Support the Sr. Manager with any and all reporting decks, competitive analysis, pricing analysis, and other ad-hoc analysis and reporting as needed


• Export and prepare reporting data from Tableau, Vendor Central, Stackline, and other sources


• Assist with the creation of weekly and monthly reporting decks for performance review calls


• Analyze data and deliver actionable insights for reporting decks and performance meetings

Content/Creative Strategy & Management (30%)

• Ownership of all content and creative strategy across Amazon, partnering with creative PMs on briefing and overall project management


• Manage the implementation, optimization, and upload of all digital assets


• Ensure all content is updated and following Amazon best practices


• Strategize & plan seasonal activations, and managing the briefing process


• Adapting omni campaigns to channel specific content strategies


• Collaborating with the Advertising Manager to identify ongoing advertising creative needs then managing the execution of those assets w/ creative


• Owning the relationship with the brand & legal teams as it relates to the product catalog, Amazon creative assets, omni marketing efforts, and more

Catalog Management (25%)

• Maintain all ASINs in the catalog, including PDP copy and technical product specsSupport Sr. Manager in launching new products into the catalogServing as the point of contact with Amazon as updates are needed within the catalog


• Weekly crawls of all Amazon products to identify 3rd party resellers and potential buy box loss. Then updating the reseller tracker and collaborating with the legal team to address resellers.


• Planning and executing A/B tests across the product portfolio

Promotions, Coupons, and Merchandising (15%)

• Collaborate with the Sr. Manager to strategize and schedule promotions on  evergreen basis and around tentpole eventsOwnership of coupon & promo execution in Vendor Central; Assisting with the planning & strategy each quarter


• Coordinating with the brand team about tentpole promotions, product launches, etc. that would be relevant for PR, social media, etc.

REQUIREMENTS:

• Bachelor’s Degree


• 3+ Years in Digital Marketing (Prev. agency experience is a plus)


• Advanced proficiency with Amazon, including deep experience in Vendor Central and a strong understanding of Amazon.com’s structure


• Understanding of standard media metrics (CVR, ROAS, LTV) and brand metrics (Awareness, Consideration) 


• Proficiency in Stackline, Helium10 or other third party competitive analytics tools 


• Experience in building/executing reporting on sales and account health


• Experience using project management tools such as Asana, Figma, etc.


• Understanding of Amazon Best Practices as it relates to content 


• Highly organized and detail-oriented, with strong written and verbal communication skills and the ability to manage multiple projects and shifting deadlines


• Collaborative, polished communicator who builds strong cross-functional relationships and operates with care and tact


• Agile, curious, and growth-oriented, with a test-and-learn mindset and the ability to adapt quickly based on performance and feedback


• Experience forecasting ongoing demand and planning for future innovations is a plus


• Strong understanding of channel finances, product P&L, and related metrics is a plus

POSITION TYPE:
This is a full-time exempt position.

WORK ENVIRONMENT:
This position is in-office, working out of our HQ in Durham, North Carolina 4x a week.

SALARY:
$75,000-$90,000 + Bonus

BENEFITS:

• Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options


• Free life insurance, short term disability and long term disability


• 401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period


• Unlimited vacation and generous sick time


• Half day Fridays year-round (subject to business needs)


• 12 weeks of fully paid parental leave


• 4 weeks of fully paid disability leave


• Free Dollar Shave Club Products


• Monthly cell phone and work-from-home stipends

APPLICATION PROCESS:
All applications must be submitted via our Applicant Tracking System, Greenhouse, in order to be considered. Once you submit your application, the recruiting team will review your submission and will reach out if your skill sets and/or qualifications match our needs. If selected, you’ll be invited to an initial phone screening interview with a recruiter before meeting with various members of the team. Candidates will be notified if they are not selected for the position. The position will remain open and we'll be accepting applications until the role is filled.

Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status.

Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: [email protected]

Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.

Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Thank you for considering a career with Dollar Shave Club 

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