Marketing Specialist, MMS US Region Customer Engagement

Position : Marketing Specialist, MMS US Region Customer Engagement
Location : San Diego, CA
Duration : 12 Months contract
Total Hours/week : 40.00
1st shift
Description:
The Medication Management Solutions (MMS) business unit within BD is a $2B Global business, with the leading share in Pharmacy Automation and IV Delivery Products in Acute Care Hospitals, Non-Acute Care, and Retail Pharmacies. Its focus is optimizing the medication use process while ensuring patient safety.
As part of the MMS Connectivity & Communications team, you will be responsible for coordination and execution of activities involving customer engagements in support of the team’s goals.
This includes managing reference requests which are opportunities for prospective customers to engage with our current customers prior to contracting for our solutions.
We’re looking for an experienced customer service professional with interest in the healthcare field to manage day-to-day operations of reference requests and supporting activities.
This person will be responsible for vetting processing incoming requests, extracting account data from various databases, tracking customer engagement activities and communication with the client field teams and customers.
The ideal candidate has polished verbal and written communication skills, excellent multitasking abilities, and advanced proficiency with Excel.
Key Responsibilities:
Monitor, vet and schedule engagements to support reference requests aligned to the specific needs expressed by sales.
Follow up with necessary teams to ensure engagements are fulfilled in a timely manner.
Demonstrate strong project management skills to prioritize, triage, complete and track requests appropriately.
Research and report specific account details to support various marketing and sales opportunities.
Facilitate reference calls while presenting a professional demeanor to ensure engagements flow smoothly and time is managed efficiently.
Maintain tools and trackers that support day-to-day operations of the customer engagement team.
Assist in planning, creating and reviewing marketing assets for the promotion of reference webinar events.
Track customer feedback to identify opportunities to collect testimonials through coordination with the field team.
Work to identify and vet multiple reference sites to support sales activities for Pyxis, and Health Sight anchor products.
Develop a reference program to identify, assess and engage Alaris Interoperability and Pyxis IV Prep customers in reference activities supporting end-to-end medication safety sales efforts.
Support the setup, billing and regulatory processes for contracting Health Care Professionals for promotional engagements and consulting services.
Explore tools and resources to improve and automate specific workflows of the reference site management process and establish a closed-loop system for collecting feedback.
Support other customer engagement tasks and activities as needed.
Qualifications & Competencies:
Bachelor's Degree in Business, or Marketing.
At least 3 years related internship and/or related professional experience.
Experience in client and the MMS product categories is highly desirable.
Demonstrates intermediate knowledge of marketing disciplines and concepts.
Highly polished writing and editing skills, strong presentation and verbal communication skills - generated through critical attention to detail.
Demonstrated proficiency in: project management, planning, execution, time-management and follow-through skills.
Ability to learn and effectively use multiple data systems to compile, evaluate results and make recommendations.
Personal characteristics: collaborative, dynamic, team player, detail-oriented, critical thinker, self-motivated, enthusiastic, resourceful - "will figure it out", customer-focused, adaptable, conscientious.
High degree of proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).
Working knowledge of collaboration platforms (SharePoint) and customer relationship management databases (Salesforce.com) a plus.
Must excel in fast-paced, rapidly evolving environments. Self-starter able to work both independently and on a team, prioritizing and managing multiple projects and deadlines in a dynamic environment.
Flexibility and willingness to roll up their sleeves to get the job done.

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